Senior Capability Analyst

A company is looking for a Senior Capability Analyst to support customer communications management.

Key Responsibilities :

Support the development of the Customer Communications / Document Composition Center of Excellence

Serve as a technical subject matter expert for the customer communication management platform

Partner with internal stakeholders to deliver a scalable customer communication management platform

Required Qualifications :

5+ years of experience in analysis and resolving complex problems

4+ years of experience in continuous improvement methodologies

2+ years of experience with customer communication management software / platform

2+ years of experience in implementing and maintaining communications in a customer communication platform

2+ years of experience developing processes and quality standards