Charlotte Regional Visitors Authority is hiring : Event Manager in Charlotte

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

The NASCAR Hall of Fame (NHOF) Event Manager acts as the primary liaison between the NASCAR Hall of Fame and clients. They are responsible for detailing and executing all Event and Food & Beverage requirements. Responding to leads and booking short term inquiries working in conjunction with the outbound venue sales team.

• Responds to and books short-term inbound inquiries that come via repeat clients, phone, walk-in, websites, hotels and referrals; communicating dates, rates and space; utilizing CORE, appropriate proposal templates, opportunities, traces and contracting procedures.
• Conduct sites for potential clients to showcase NASCAR Hall of Fame.
• Details event agendas / specifications in CORE to ensure the execution of services which include public safety, cleanliness of facility, catering, room set-up, power distribution, lighting, and air temperature; distributes service orders to appropriate departments for execution.
• Works in conjunction with catering team on citywide events and identified outbound sales events.
• Create & revise room layouts with knowledge of fire code regulations and building resources.
• Conduct pre-event meetings and / or site visits as necessary with clients prior to events to discuss flow, identify any areas of concern, adjust itinerary if needed and give overview of the event.
• Coordinates all activities with NASCAR Hall of Fame staff including Operations, Exhibits, Education, Group Sales and Industry Relations as appropriate – taking into consideration relative schedules, space utilization, exhibit movement, celebrity appearances, parking and other related logistics.
• Act as on-site Building Manager during events in conjunction with NASCAR Hall of Fame Manager on Duty in overseeing all departments and service contractors in relation to the execution of the event.
• Monitor events as they occur to ensure that all event activities are executed in a timely manner per the service orders.
• Enforce event regulations and handle any emergency situations. Prepares reports for Risk Management in the event of patron accidents.
• Log post-event summaries, in CORE, close service orders to prepare for billing.
• Contact client after event to ensure event was a success, and initiate rebooking process.
• Exercise tact and courtesy in performing duties in achieving the common goal of customer satisfaction.
• Attend weekly meeting as scheduled.
• Meet deadlines with limited supervision.
• Assists NHOF Senior Event Manager as necessary.
• Must be able to work a flexible schedule which will consist of nights, weekends and possibly holidays.
• May perform other duties as required.
• Consistently deliver the best in customer service. Demonstrate a passion for inspiring and be a driving force behind an amazing team to foster strong cross-functional relationships internally and externally by applying the Service Philosophy, to deliver memorable customer experience.
• Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

Scope of Responsibility

Supervisory Responsibility

Knowledge and Skill Requirements

Education and Experience

Physical Demands

Travel Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Inclusion to us means respecting all differences and that those differences can drive people and performance to new heights. Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.

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