Communications Rep

Communications Rep

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $15.67 - $22.14 per hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Representative is responsible for overall PBX inbound / outbound communications for patients, physicians, staff, and the general public. Aligned with the organization's core values, the ideal candidate will be held to the highest standard of maintaining and protecting confidential and / or sensitive information.

Essential Function

• Answer the telephone system console in a prompt, courteous and professional manner. Transfer callers to the appropriate department, individual, or patient room.
• Provide patient room information to callers and visitors in such a way as to respect patient confidentiality.
• Maintain information pertaining to hospital events, meetings and other general information.
• Monitor alarms (fire, weather, etc.) and communicate emergency occurrences in accordance with established policies. Prepare a report of occurrences as necessary.
• Monitor and announce codes, fire alarms and weather warnings.
• Perform overhead paging as required to impart information and locate individuals.
• Maintain lists of on-call staff and physicians. Notify the proper individual(s) in response to emergencies.
• Call in after-hours surgical teams as directed and in accordance with procedures. Maintain a log of all calls and responses.
• Dispense, record, and inventory TTY / TDD, large button phones and speaker phones.
• Place long-distance calls for physicians, patients and visitors as deemed appropriate.

Job Requirements

CHI Health Nebraska Heart delivers leading-edge services to Nebraska and northern Kansas. Our network of offices and affiliated hospital-based clinics enables patients to receive timely care close to home. In addition, Nebraska Heart, located in southeast Lincoln, has dramatically reshaped the way in which patients receive care. Nebraska Heart continues to have the largest staff of experienced cardiology and vascular professionals in the area. Alongside the physicians is a dedicated team of advanced practice clinicians, nurses, technologists and staff; all committed to providing quality care and education to meet each patient's needs during diagnosis, treatment and recovery.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

CommonSpirit Health offers a generous benefit package, including medical, prescription drug, dental, vision plans, life insurance, paid time off, tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit CommonSpirit Benefits .

CommonSpirit Health is an Equal Opportunity / Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

CommonSpirit Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. External hires must pass a post-offer, pre-employment background check / drug screen. Qualified applicants with an arrest and / or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health participates in E-Verify.