Call Center Representative - 2nd Shift

FieldprintWarminster, PA, US

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Job Posting

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.

This is an on-site position located in Warminster, PA. This position pays $17.20hr.

We are seeking the following shift : M-F 2pm-10pm. (Training is the first 2 weeks from 9 : 30am-5 : 30pm)

Responsibilities

Receive incoming calls regarding fingerprinting requests
Determine locations via phone / computer for fingerprint collection
Follow up with fingerprinting site vendors to obtain all related documentation
Prepare and send welcome packets to new clients
Process fingerprints and channel to the appropriate agency
Monitor and maintain call center telephone line

Required Skills

Bilingual in Spanish preferred, but not required.

Excellent phone, computer, and administrative skills

Excellent customer service skills

Professional and positive attitude

Ability to work in a fast paced environment

Proficiency in Microsoft Office suite, including Word and Excel

Must be willing and able to travel

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

Medical, dental and vision coverage with spouse / family coverage options

401K plan with generous company match

Flexible spending accounts

Voluntary insurance coverage plans (life, disability, etc.)

Paid lunch breaks

Paid time off

Paid holidays

Paid training program / Internal employee development

Overtime options available

Casual dress code

Flexible work schedules

Employee referral bonus program

Additional Information

All candidates are subject to a drug test and a background screening.

Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

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Call Center Representative • Warminster, PA, US