Service Desk Analyst Hybrid (Charlestown MA)

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

This opportunity is On-Site with potential for a Hybrid Schedule. Onsite training in Charlestown MA.

Responsible for delivering world class IS technology support services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer requests and incident management.

• Logging, triaging, resolving service requests / incidents
• Interacting with all levels of BILH colleagues with a focus on superior customer service
• Skilled in various information technology areas
• Ensuring proper operation and support of PC's, printers, peripherals, and mobile devices
• Supporting all standard operating systems and software applications
• Finding answers from documented solutions and researching technical issues to resolution

A Service Desk Analyst requires an attitude of constant learning, curiosity, helpful engagement with clients and colleagues, and being invested in the success of the group

Job Description :

Essential Responsibilities :

Required Qualifications :

Preferred Qualifications :

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. We are an equal opportunity employer and welcome applications from diverse candidates.

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