Strategy and Insights Manager

A company is looking for a Strategy and Insights Manager.

Key Responsibilities

Serve as a subject matter expert on customer experience insights, collaborating with international teams and internal analytics

Scope and execute continuous customer experience improvement projects with key stakeholders

Build and maintain customer experience processes to ensure customer satisfaction and operational standards

Required Qualifications

3+ years of project management and customer support operations experience, preferably in technical product integrations

Fluency in French

Experience in data-driven decision making or quantitative analysis

Background in financial products or knowledge of cryptocurrency and blockchain technologies

College degree