SA Americas Business Engagement Lead

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

The opportunity

Service adoption Area Engagement Lead focuses on building positive client relationships for their area and execute roll out of ET product & services catering to country needs and desire. They assess client needs (EY member firms in this case), identify their requirements and develop cohesive projects that improve the operations of a business through more efficient procedures and systems. The job involves analysing business data to assess situations, assigning tasks to aid business delivery, problem solving country level issue while offering consulting services between the client and technology. Engagement Leads must be very strong communicators, be able to engage businesses at all levels, have strong sales skills and be very organized.

This is a non-client facing role. Great flexibility to work from a home office with limited travel. This role is guided by the Service Adoption Global Engagement Lead.

Your key responsibilities

Liaise with Clients : Engagement leads oversee the client relationships with the business, engaging as the first point of contact. They help clients implement services and projects, define best approaches per country and help senior stakeholders (BRM, CMP, CFO) make the best decisions for continued service improvement.

Business Relationship Management : On-going business relationship management is key for an engagement lead. Relationships will have to be managed by region, country and all service lines including external vendors and clients. Building relationships will allow the Service Adoption function to leverage key stakeholders at the appropriate times throughout a project through trust, confidence and delivery.

Analyze Business Data : Engagement Leads help analyse country status, review financial data, return on investment and project budgets allowing for more accurate and focused proposals. They focus on creating proposals to help engage the client's agreement through every step of the project.

Identify Upselling Opportunities : Engagement leads identify new concepts and develop ways to upsell and cross-sell to increase revenue and build brand awareness. The focus on obtaining business case approvals to provide funding for the delivery of projects and the continued growth of the program.

Prepare Reports & Improve Performance : Engagement leads manage country and client reporting, keeping everyone aligned on resourcing and timescale. They help sell the achievements and goals met as well as highlight ongoing improvements for both the clients and technology.

Internal Alignment : A key duty will be aligning the various processes within the Service Adoption function to work efficiently together in outputting all the necessary requirements for business change delivery. This will mean open two-way communication between the communication, productivity, report, provisioning and I&O teams.

Senior Project Management : Due to the nature of the role, engagement leads will be managing multiple projects at any one time and working with multiple project managers and change managers. An engagement lead will routinely be expected to temporarily take over management of a project or provide updates at leadership and leadership meetings both internal and external including Steerco's

Skills and attributes for success

Education :

• College degree in business or related technology field (Computer Science, Business Management, Communications, Organizational Change, Engineering, etc.)

Experience :

A minimum of 10-years experience in an IT and client related work.

A minimum of 5-years experience in senior stakeholder management and business relationship management.

Proven experience leading, managing and growing large scale user experience and development projects.

Experience with Microsoft platforms and applications including and not limited to : AI, Copilot, Teams, Power Platform, Telecommunication, Video Conferencing.

Experience in varied software development methodologies, including Waterfall and Agile.

Skills :

Management Skills : Manage relations between teams and clients at multiple levels right up to CMP.

Organisational Skills : Need to be able to multi-task and organise as will be working on multiple projects at a single point in time and to make sure deadlines are met.

Customer Skills : Need to excel in business-to-customer relationships to succeed and build revenue while continuing to build relationships and win new clients.

Business Acumen : Need aa key understanding to what to do in any business situation as each project will have unforeseen circumstances and challenges unique to the industry. This means being adaptable and able to adjust while providing options for implementation.

Problem Solving Skills : When issues arise between clients, teams and projects, engagement leads must find solutions and liaise with key stakeholders to mitigate challenges, so project timelines are not affected.

Leadership : Provide strategic and tactical leadership to both clients and project teams.

Sales : Strong sales experience is required to facilitate and negotiate financial business cases and obtain business buy-in for key programs of work.

Strategy : Provide insight and strategy guidance to both internal and external teams including to help and align the Service Adoption function for Continued Service Improvement.

What we look for :

Individuals who have right mix of technical and business mind-set having some sales experience and stakeholder management of senior leadership.

What we offer

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $138,200 to $266,000. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $165,800 to $302,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter / Summer breaks, Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Continuous learning : You'll develop the mindset and skills to navigate whatever comes next.

Success as defined by you : We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership : We'll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture : You'll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It's yours to build.

EY | Building a better working world

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