Contact Center Supervisor

A company is looking for a Supervisor I Contact Center.

Key Responsibilities

Identify training and performance needs, monitor performance, and develop action plans for team improvement

Partner with the Workforce Management Team for effective resource planning to maximize team productivity

Ensure compliance with Corporate and Contact Center policies and execute changes in procedures as needed

Required Qualifications

2+ years of equivalent work experience

2+ years of supervisory experience in a contact center environment

1+ years of experience as a Team Lead or Coordinator in a contact center

Experience using Microsoft Excel, PowerPoint, and Word

Knowledge and experience with Contact Center technologies including Call Routing and Workforce Management systems