Service Desk Tech I

Join to apply for the Service Desk Tech I role at Stanford Federal Credit Union

Join to apply for the Service Desk Tech I role at Stanford Federal Credit Union

Stanford Federal Credit Union provided pay range

This range is provided by Stanford Federal Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00 / hr - $35.00 / hr

Service Desk Tech Opportunity at Stanford Federal Credit Union!

We're on a mission to improve financial lives! If you're a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we're non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4 billion company with a global reach of over 88,000 members in 90 countries and growing! Come grow with us and see what it's like to work for a Bay Area Top Workplace. As our CEO says, "we work hard, and we play hard", and we need your help to improve even more financial lives!

The Service Desk Tech I role will provide user support and customer service on company supported hardware, applications, and platforms. Troubleshoot problems and advise on the appropriate action. The Service Desk Tech must be able to communicate effectively with our employees to gather detailed information about their issues and resolve in an orderly fashion. In addition, work closely with team members for special projects and resolving complex issues. Service Desk Technicians are responsible for monitoring all tickets in our ticketing system and ensuring timely resolution and closure.

This role requires to be at onsite for 5 days a week and may require visiting branches to resolve IT issues.

Who YOU are :

• 1-3 years service desk technical experience in addition to education and or specialized certifications.
• Strong knowledge of core technical skills :
• Troubleshooting : Diagnosing and resolving hardware, software, and network issues efficiently
• Help Desk Support Tools : Familiarity with ticketing systems like ServiceNow, Jira, or Zendesk
• Operating Systems : Basic knowledge of Windows 10 and 11.
• Software Support : Experience on troubleshooting of Microsoft Office Suite, email clients (like Outlook), and common business applications.
• Printer and AV : Have experience on supporting and troubleshooting AV and Printers.
• Active Directory : Managing user accounts, password resets, and group policies
• Networking Basics : IP addressing, DNS, DHCP, and Wi-Fi troubleshooting
• Experience with patch management in Windows environment.
• Windows OS registry administration.
• PowerShell and Python scripting is a plus

What YOU'LL do :

Some of our benefits for YOU :

If you are ready for this awesome opportunity (or know somebody who is) please contact us today!

Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position and external market pay for comparable positions.

Please Note : SFCU does not provide work visa sponsorship or accept visa transfers for any positions.

Stanford Federal Credit Union is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Banking

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