Talent.com
Pathology Quality & Safety Program Manager

Pathology Quality & Safety Program Manager

Salem Hospital NSMCSomerville, MA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Pathology Quality & Safety Program Manager

The Pathology Quality & Safety Program Manager provides oversight, guidance and subject matter expertise; leading, consulting and working collaboratively to analyze, oversee and implement improvement activities related to patient safety for Mass General Brigham Pathology department.

This role is the primary "owner" of all safety and risk related events across the department and is a critical liaison for all nursing, physician, and technical staff outside of the laboratory in the event of a safety issue. Essential Functions :

  • Safety Event Risk Oversight : Responsible for oversight of >

250,000 safety events related to Pathology including associated investigations, analysis and regulatory reporting, and partnership with local leaders to redesign care.

  • Safety Event Review : Collaborate with site-based risk management groups, operational and clinical leaders to document, report and review all laboratory related safety concerns across Mass General Brigham Pathology laboratories.
  • Care redesign : Using signal, opportunities or risks identified from SR system assemble effective workgroups to own, design and implement process improvement initiatives.
  • Patient Experience : Responsible for oversight and review of all NRC Patient Experience Survey results, verify operational leaders have provided appropriate follow-up.
  • Safety Culture : Model and utilize high-reliability organizational (HRO) principles in cultivating a culture of psychological safety for all staff and employees. Facilitate review of Safety Culture Survey results with Pathology Quality and Safety clinical and administrative leadership.
  • Problem Solving : Utilize problem solving skills for safety events that are often a result of complex workflows and involving multiple and diverse stakeholders and fragmented care owners (e.g., nursing, transport, information systems).
  • Subject Matter Expert for Safety reporting and RL : Provide training and guidance for managers and supervisors in entering follow-up and tracking pf safety events into the RL system.
  • Represent Mass General Brigham Pathology on relevant patient safety and quality committees (e.g., Transfusion Committee, QSR / HRO, site-based laboratory quality meetings, Safety Council).
  • Review and provide data analytics for dashboards and data visualization for presentations from Safety Reporting System (RL) and Safety Culture Survey.
  • Qualifications : Requirements :

  • Bachelor's Degree in Clinical Laboratory Science (CLS), Nursing or related field of study required
  • Licenses and Credentials : MLS, RN, CPHRM, CPHQ or other certification related to Quality or Process Improvement required
  • 5+ years experience in complex healthcare operations, patient safety, performance improvement and / or project management required
  • 3+ years experience in clinical laboratory operations or healthcare risk management and / or operations required
  • 2+ years experience with Microsoft Office Suite (Excel, Pivot Tables, Charts, PowerPoint) required
  • Preferences :

  • Master's Degree in related field of study preferred
  • Knowledge, Skills and Abilities :

  • Highly developed leadership, communication, and interpersonal skills to manage confidential and sensitive issues with high risk to the organization.
  • Ability to remain calm, composed and compassionate in setting of harmful patient events.
  • Collaborate with leadership and frontline staff from all backgrounds and at all levels with ease.
  • Ability to distill highly complex, often emotionally charged harmful or risky events down to the facts.
  • Ability to understand, pull in, and work with relevant multidisciplinary stakeholders in highly complex, often emotionally charged events.
  • Strong presentation and communication skills (verbal and written) and ability to be self-directed, managing multiple priorities and unexpected safety events.
  • Proficiency in data analysis and reporting tools.
  • Working Model and Location Details :

    Full-time Remote / Work from Home

    Remote

    399 Revolution Drive

    Scheduled Weekly Hours : 40

    Employee Type : Regular

    Work Shift : Day (United States of America)

    Pay Range : $97,510.40 - $141,804.00 / Annual

    Grade : 8

    At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

    Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

    Mass General Brigham Competency Framework

    At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

    serp_jobs.job_alerts.create_a_job

    Quality Program Manager • Somerville, MA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Principal Patriot Program Quality Lead (PQL)- Effectors

    Principal Patriot Program Quality Lead (PQL)- Effectors

    RaytheonAndover, MA, US
    serp_jobs.job_card.full_time
    Principal Patriot Program Quality Lead.At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggressi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Cohort Program Manager

    Senior Cohort Program Manager

    Northeastern UniversityBoston, MA, US
    serp_jobs.job_card.full_time +1
    Northeastern University College of Professional Studies seeks a dedicated Senior Cohort Manager to support the Pathmaker program, a state-funded initiative designed to train high school graduates i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Program Manager, Population Health Revenue

    Senior Program Manager, Population Health Revenue

    Salem Hospital NSMCSomerville, MA, US
    serp_jobs.job_card.full_time
    Senior Program Manager Population Health Revenue.The Population Health Services Organization (PHSO) department at Mass General Brigham aims to deliver health and healthcare for all by translating t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Transplant Program Manager Job #2890

    Transplant Program Manager Job #2890

    BritePros Medical StaffingBoston, Massachusetts, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Transplant Program Manager – To $120K – Boston, MA – Job # 2890.BritePros Healthcare Staffing is completely committed to sourcing only the best administrative and clinical talent in the healthcare ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Manager, MassHealth Quality (Hybrid)

    Program Manager, MassHealth Quality (Hybrid)

    UMass Med SchoolNorth Quincy, Massachusetts, United States
    serp_jobs.job_card.full_time
    Program Manager, MassHealth Quality (Hybrid).Non Union Position -W60- Non Unit Professional.Under the general direction of the Director of the MassHealth Quality Office (MQO) in the Office of Clini...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Program Manager, MassHealth Equity Program (hybrid)

    Program Manager, MassHealth Equity Program (hybrid)

    UMass Chan Medical SchoolQuincy, MA, US
    serp_jobs.job_card.full_time
    Program Manager For MassHealth Health Equity Programs.Under the general direction of the MassHealth Chief Medical Officer, or designee, the Program Manager for MassHealth Health Equity Programs wor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Program Quality Lead

    Program Quality Lead

    RaytheonAndover, MA, US
    serp_jobs.job_card.full_time
    At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 1...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Program Manager, Post-Market Surveillance

    Senior Program Manager, Post-Market Surveillance

    Medtronic PlcBoston, MA, US
    serp_jobs.job_card.full_time
    Senior Program Manager, Post-Market Surveillance (PMS).At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.You'l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Program Manager, MassHealth Equity Program (hybrid)

    Program Manager, MassHealth Equity Program (hybrid)

    UMass Med SchoolNorth Quincy, Massachusetts, United States
    serp_jobs.job_card.full_time
    Program Manager, MassHealth Equity Program (hybrid).Non Union Position -W60- Non Unit Professional.Under the general direction of the MassHealth Chief Medical Officer, or designee, the Program Mana...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Senior Program Manager

    Senior Program Manager

    MondoBedford, MA, US
    serp_jobs.job_card.full_time
    We are seeking an experienced Program Manager with a strong engineering foundation to lead and deliver complex programs within the medical device industry. This role requires proven expertise in man...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Program Quality Manager I

    Program Quality Manager I

    Clearance JobsNashua, NH, US
    serp_jobs.job_card.full_time
    Manager I - Tactical Aircraft Product Line.Are you looking for a quality leadership role that has a diverse and growing portfolio developing and producing the most advanced electronic systems that ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Project Manager- Process Safety Management (New England Region)

    Project Manager- Process Safety Management (New England Region)

    Kelvin GroupTaunton, MA, US
    serp_jobs.job_card.full_time
    Project Manager- Process Safety Management (New England Region).HCG Associates specializes in Process Safety Management (PSM) and Risk Management consulting. HCG supports our clients in the areas of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Tech Ops & Quality - Senior Manager, Quality Standards and Compliance, Global Patient Safety & Risk Management

    Tech Ops & Quality - Senior Manager, Quality Standards and Compliance, Global Patient Safety & Risk Management

    StaffingCambridge, MA, US
    serp_jobs.job_card.temporary
    Senior Manager, Quality Standards And Compliance, Global Patient Safety & Risk Management.Duration : 05 months contract (+chances of extension). The team is open to someone hybrid to Cambridge or rem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Senior Program Manager, Monitoring, Inspection and Permitting

    Senior Program Manager, Monitoring, Inspection and Permitting

    Massachusetts Water Resources AuthorityChelsea, MA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Directs and manages the Toxic Reduction and Control (TRAC) Department's field operations sections which include the Inspection, Permitting, and Monitoring Programs. Oversees all inspection, permitti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Quality Assurance Manager - Food Safety

    Quality Assurance Manager - Food Safety

    LSG Sky ChefsEast Boston, MA, United States
    serp_jobs.job_card.full_time
    Quality Assurance Manager - Food Safety .LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the ind...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Senior Manager, Clinical Quality Assurance (CQA)

    Senior Manager, Clinical Quality Assurance (CQA)

    Tap Growth aiCambridge, Massachusetts, US
    serp_jobs.job_card.full_time
    We're Hiring : Senior Manager (Quality Assurance)! 🌟.Senior Manager, R&D Quality Assurance.Senior Manager, R&D Quality Assurance. Lead the development and execution of study audit plans, support Inv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Program Manager, MassHealth Quality (Hybrid)

    Program Manager, MassHealth Quality (Hybrid)

    UMass Chan Medical SchoolQuincy, MA, US
    serp_jobs.job_card.full_time
    Under the general direction of the Director of the MassHealth Quality Office (MQO) in the Office of Clinical Affairs (OCA), or designee, the Quality Program Manager is responsible for managing qual...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Healthcare Quality & Safety Performance Improvement Manager (40 Hours, Days)

    Healthcare Quality & Safety Performance Improvement Manager (40 Hours, Days)

    BMC SoftwareBrockton, MA, US
    serp_jobs.job_card.full_time
    Performance Improvement Manager.At Boston Medical Center - South, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30