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Ecommerce Specialist - Amazon

Ecommerce Specialist - Amazon

HexArmorGrand Rapids, MI, US
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Ecommerce Specialist - Amazon

HexArmor is a leader in developing some of the most advanced PPE solutions for your eyes, hands, arms, and body. At HexArmor, we believe safety is not a luxury it's a necessity. Since day one, we have worked hand-in-hand with our customers to design innovative, high performance PPE that helps ensure workers return home in the same condition they arrived. Our mission is to provide the protection that makes this possible, for every worker, everywhere.

As the Ecommerce Specialist for our Amazon Marketplace, you will play a pivotal role in shaping our online presence and driving revenue growth. You will be part of a small, dynamic, multi-role team where you will have the opportunity to strategize, execute, and optimize our Amazon marketplace operations, ensuring that we reach and exceed our sales and profitability targets. This role requires a strong analytical mindset, deep knowledge of Amazon's platform, and a passion for e-commerce. You will work with a small team and support other ecommerce third party channels and our primary website safetygloves.com on Shopify. Some days you will work on other ecommerce channel projects.

The position will be fully in-office at our headquarters at Grand Rapids, Michigan.

Responsibilities :

  • Own the Amazon catalog and product listing page.

Build / optimize listings (titles, bullets, images / video, A+), link correct variations, apply keywords, and keep everything compliant.

  • Fix suppressions / stranded inventory fast via flat files and case management.
  • Drive continuous improvement with data.
  • Assist in planning and implementing Amazon advertising campaigns, including sponsored product listings and pay-per-click (PPC) ads, to maximize ROI through Helium 10.
  • Monitor and manage inventory levels to ensure products are in stock and available to meet customer demand while minimizing overstock situations.
  • Develop and execute a comprehensive strategy for our Amazon marketplace presence, including product listings, pricing, and promotions, to drive sales growth and profitability.
  • Understand industry trends, competitor activity, and pricing strategies to identify opportunities for growth and market differentiation.
  • Answering customers questions and order issues. Continuously improve the customer shopping experience, including managing customer feedback and addressing product-related issues promptly.
  • Utilize data and analytics tools to track and report on key performance indicators (KPIs), providing actionable insights for decision-making.
  • Ensure adherence to Amazon's policies, guidelines, and standards, as well as manage day-to-day operations, such as order processing and customer inquiries.
  • Collaborate with vendors, Amazon representatives, and third-party service providers to optimize operations and enhance our marketplace presence.

    • Qualifications :

  • A positive attitude personality and a team player.
  • 2-5 years selling on Amazon Seller Central.
  • Proven experience managing and growing an e-commerce presence on Amazon or similar platforms.
  • Deep understanding of Amazon's marketplace, algorithms, and best practices.
  • Strong analytical and data-driven decision-making skills.
  • Proficiency in e-commerce tools and analytics software.
  • Excellent communication and interpersonal skills.
  • Self-motivated, results-oriented, and able to work independently as well as in department team projects.
  • Strong problem-solving abilities and adaptability to a fast-paced environment in a growth minded company.
  • A passion for e-commerce and staying updated with industry trends.

    • Bonus if you have :

  • Amazon B2B experience.
  • Have experience with other software such as Helium 10, Shopify, Klaviyo, Gorgias, Desktop Shipper, photoshop, SAP, and MuleSoft.
  • Have experience with other third party ecommerce channels like eBay, Walmart.com, and other online retailers.
  • Love to learn new things, software or skills.

    • Additional Benefits :

  • Competitive salary and performance-based bonuses.
  • Opportunity to make a significant impact on a growing e-commerce business.
  • Collaborative and innovative work environment.
  • Professional development and growth opportunities.
  • Employee benefits package, competitive salary, bonus, and include health insurance.
  • Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen and background check
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    Ecommerce Specialist • Grand Rapids, MI, US

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