Operations Administrator

Operations Administrator

AWP Safety is a rapidly growing national safety services provider committed to protecting our customers' people, businesses, and time. AWP Safety is America's Traffic Control Leader, representing nearly every major public utility : electric, gas, and telecommunications. The company's capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24 / 7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America's roads and work zone professionals need and deserve AWP Safety protection.

Job Description

The Operations Administrator role will assist the Branch Manager and Operations Manager for the West Division Santa Ana Branch. The Operations Administrator will work with managers and staff to ensure that administrative tasks are completed as needed in the organization. They take care of a variety of administrative and clerical responsibilities for an organization, such as resolving customer complaints, training employees, and assisting management. They will also make phone calls, provide customer support, and complete paperwork.

Key Responsibilities

• Assist with end-of-month billing tasks, including matching invoices with jobs, verifying pricing and modifications for accuracy, and entering revisions provided by sales staff.
• Sending out finalized invoices to customers as needed.
• Follow up on job modifications and obtain necessary information for contract updates.
• Work closely with sales staff to address job and invoicing questions.
• Ensure accurate and timely communication regarding job details, modifications, and follow-ups.
• Provide excellent customer service by answering phones and directing calls to the appropriate departments.
• Address customer inquiries professionally and efficiently.
• Organize and maintain filing systems for documentation.
• Assist with general office tasks as needed to support overall operations.
• Support administrative tasks such as scheduling meetings, drafting correspondence, and maintaining records.
• Process invoices, receipts, and other financial documentation in coordination with the finance team.
• Serve as a point of contact for vendors, service providers, and general inquiries.
• Managing branch inventory for product sales and rental.
• Manage office supplies and keep break room stocked with coffee & supplies.
• Perform all other duties as assigned.

Qualifications

The hiring range for this position is $24 - $26 per hour BOE

Additional Information

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.