Field Service Manager

Compass CoffeeWashington, District of Columbia, United States, 20002

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About Compass Coffee

Compass Coffee was founded in 2014 by two Marines who, after years of drinking terrible coffee on deployment, became obsessed with the quest for the perfect cup. What began as a desire to unlock the secret to perfect coffee grew into something much more significant. It was the realization that coffee is more than just a drink. It's a ritual that brings people together, facilitates human connection, and makes your day better. Compass Coffee has since expanded to 16 cafes in and around DC where Real Good Coffee is served and communities are formed. At the heart of it all is a relentless commitment to quality at every step - to ethical sourcing, masterful blending, and peak roasting in small batches - all to create an experience that is much more than just a cup of coffee.

As a Field Service Manager, you will :

Embody a growth mindset - training is continuous; we are learning every day and you will view challenges as opportunities
Analyze root problems and propose permanent solutions to solve them forever
Supervise a team of technicians to ensure our cafes and customers can brew Real Good Coffee
Seek out new training and opportunities for our team to improve our best practices
Write training for use by our Technicians in the field
Become a skilled espresso technician yourself, capable of helping the team in the field as required
Motivate and inspire a team of technicians, including hiring and training new members as well as quarterly performance reviews

You'd make a great Field Service Manager if you are :

A strong communicator - you'll be communicating directly with suppliers, customers and other members of the Compass team on a daily basis, in writing, over video calls and in person

Comfortable with ambiguity - things break! Sometimes the plan for the day will need to be reprioritized but every day you will be responsible for dispatching the team's service calls

Technically Inclined - You don't need to know how to fix an ice machine yet, but you'll need to be capable of learning our equipment and the technical details of our cafes

Highly organized - You are responsible for maintaining an appropriate inventory of spare parts in our workshop

Good writing skills - You will write new training to help standardize and streamline our best practices to resolve issues in the field, or pre-empt them!

Summary of Experience

2+ years of facilities or technical experience

3+ years of management experience leading a team in a fast-paced, customer-oriented role

A bachelor's degree, 4 years in US Military (honorable discharge), or 4 years management experience

Basic Qualifications

Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

Available to work flexible hours that may include early mornings, evenings, weekends, nights and / or holidays to support cafe operations

Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication

Able to lift 50lbs unassisted, 75lbs with a buddy

Climb and work from a ladder at least 8' tall

Ability to reach above shoulder level, climb, balance, kneel, bend over, etc.

Ability to use hands and fingers to work on small electrical or mechanical components

Valid driver's license, clean driving record

Required Knowledge, Skills and Abilities

Root Problem Analysis experience

Fluency in English, including technical language

Ability to work in a fast paced environment with multiple priorities

Proficient in computer use, including ERP software

Likes coffee and believes in the value of what we do

The pay range for this role is :

100,000 - 130,000 USD per year(Ivy City Roastery)

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Field Service Manager • Washington, District of Columbia, United States, 20002