Customer Success Engineer

CrewAIUS

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About CrewAI

CrewAI is the leading open-source framework and enterprise platform for building and orchestrating multi-agent AI systems. Since launching in late 2023, CrewAI has grown into one of the fastest-adopted AI developer tools in the world, powering 300M+ agent executions per month across thousands of companies and a rapidly expanding open-source community.

With CrewAI, teams can design specialized AI agents, connect them into dynamic “crews” and event-driven “flows,” and deploy them into production with governance, security, and scalability. Our mission is to give every team the ability to automate complex workflows, integrate AI safely into their businesses, and move beyond one-off LLM prompts toward robust agentic systems.

About the Role

Location : Remote (AMER)

As a Customer Success Engineer, you’ll be the technical bridge post‑sale : ensuring customers successfully adopt, integrate, and scale CrewAI for their workflows. You’ll help remove technical roadblocks, craft custom integrations or POCs, and act as a feedback conduit to improve the product.

What You'll Do

Handle customer onboarding : guide initial technical setup, integrate CrewAI with customer infrastructure / tools
Troubleshoot and resolve technical issues across API, SDK, deployment, performance
Collaborate with Engineering, Product, DevRel to feed back customer insights
Develop training materials and conduct workshops for customer teams
Monitor usage / health metrics; proactively surface risks and propose solutions
Advocate for customers in prioritizing feature requests and roadmap improvements

What Success Looks Like

All new customers onboarded within

80‑90%+ of pilot / POC customers convert to production or renewal

High technical satisfaction scores (NPS >

8 / 10)

Recurring support issues reduced within accounts managed

Customers adopt advanced features and scale usage effectively

Requirements

Who You Are

3–6 years of technical, customer‑facing experience (SE, Technical CSM, Solutions Engineer)

Hands‑on coding / debugging ability (Python, JavaScript, APIs, logs, observability tools)

Excellent communicator, able to bridge technical and business audiences

Customer‑obsessed mindset; proactive problem solver

Comfortable in fast‑moving startup environment

Nice to have : AI / ML or LLMs experience; familiarity with cloud platforms

Benefits

Unlimited PTO

Work from home stipend

Amazing health insurance

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Customer Engineer • US

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