Program Aide

Program Aide

Under the general direction of an Administrative Specialist 1, the Program Aide will work at one of the Department's twelve new computer-based testing (CBT) centers and supervise up to three Office Assistant 2, Grade 9, staff. The duties of this position include, but are not limited to, the following :

• Assist in the establishment of work performance standards for the CBT center under the direction of an Administrative Specialist 1.
• Review work performance and production of test administration and clerical staff.
• Determine the nature of problems presented by test monitors or clerical staff and take corrective action.
• Advise and assist the Administrative Specialist 1 in planning, organizing, scheduling, and coordinating work operations and work procedures for an assigned CBT center.
• Oversee the check in process of civil service examination candidates at a designated reception area.
• Resolve logistical and scheduling issues affecting exam administration with the Administrative Specialist 1 and the Test Administration Unit in Albany.
• May configure individual candidate testing stations, maintain testing room and equipment, and administer examinations.
• Ensure that all test monitors and clerical staff understand and comply with examination guidelines, policies, and procedures.
• Ensure that test monitor and clerical staff properly setup computer testing devices for candidates, as well understand how to assist candidates with logging into and completing the submission of their online exams.
• Track test administrative activity metrics.
• May assist in writing reports for an assigned CBT center.
• Compile and schedule pre-rating review session requests from candidates at assigned test site and coordinate with the Test Administration Unit in Albany.
• Supervise all clerical and test administration staff at a testing center and evaluate the performance of staff and the quality, quantity, and timeliness of their work.
• Ensure that subordinate staff is trained adequately.
• Review and comment on critical incident reports after each test holding session.
• Evaluate and maintain test monitor staffing levels required for the CBT center (e.g., interviewing and hiring staff as needed in order to maintain appropriate staffing levels, tracking and coordinating test monitor hiring, and requesting appropriate hiring paperwork for staff onboarding).
• Lead recruitment activities for test monitor and clerical staff for the CBT center.
• Coordinate all testing arrangements for the CBT center, including for candidates who need an alternate test date or a reasonable accommodation.
• May be assigned to cover test site shifts at the CBT center, public schools, or other test sites in an assigned region, which may include nights and weekends, or travel to another test site.

NY HELPS

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS) : Three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.

REASSIGNMENT QUALIFICATIONS : Current Department of Civil Service employees with one year of permanent, contingent permanent, or 55 B / C service as a Program Aide, if less than one year, you must be currently reachable on the Program Aide eligible list for the Rochester location if one exists.

COMPETITIVE QUALIFICATIONS : You must be reachable on the current eligible list or eligible for transfer. Any active transition or promotion list(s) must be exhausted to appoint under the NY HELPS program.

70.1 TRANSFER QUALIFICATIONS : One year of permanent, contingent permanent, or 55 B / C service in a title eligible for transfer and determined to be similar by Civil Service.

For transfers, a list of approved titles is available through Civil Service GOT-IT at .

SUBSEQUENT 55B / C QUALIFICATIONS : A subsequent 55 B / C appointment may be considered if you have one year of permanent, contingent-permanent, or 55 B / C service in an eligible position allocated to Grade 11. To be considered, you must provide a copy of your letter of eligibility with your response.

55 B / C QUALIFICATIONS : Individuals certified eligible for the 55 B / C program under the Governor's Program to Hire Persons / Veterans with Disabilities pursuant to Section 55 B / C of the Civil Service Law will also be considered. To be considered, you must provide a copy of your letter of eligibility with your response.

You must meet the open competitive qualifications from the most recent examination announcement.

The open competitive minimum qualifications are :

PREFERRED QUALIFICATIONS : Experience in a supervisory or leadership role, background in customer service, both in-person and remotely (phone and email), ability to navigate and respond to unforeseen challenges, experience managing sensitive or confidential information with discretion, ability to work effectively under pressure and make quick informed decisions, and proficient in troubleshooting computer and office equipment.

It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.

#TeamCivilService is growing and is looking for motivated, forward-thinking employees to join our team to build a dynamic workforce. The Department of Civil Service is undertaking several initiatives to transform the way the agency delivers services to our partner agencies and to the public, and we are excited to be adding new members to the team. In addition to joining a growing team and agency, employees will also receive a comprehensive benefits package.

The Department of Civil Service is the central personnel agency for the Executive Branch of New York State government, serving approximately 150,000 employees. Our mission is to build tomorrow's workforce today by promoting a diverse, inclusive, and talented workforce. We lead and deliver world-class workforce management strategies by providing innovative solutions based on merit, fitness, and equality of opportunity.

Among its duties, the Department :

NOTE ON TELECOMMUTING : DCS employees may be approved for a maximum of 50% telecommuting, however, they are required to apply and obtain approval through management in accordance with DCS Telecommuting Program Guidelines.

The Department of Civil Service is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and / or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law. We are happy to provide reasonable