REMOTE - Client Account Manager

Client Account Manager

As a Client Account Manager, you'll be responsible for providing an exceptional client experience. You'll support business owners in working from anywhere, while modeling a better work-life balance and contributing to a more sustainable future. We are looking for an empathetic communicator with excellent speaking and listening skills who are highly organized and detail oriented. This role will require someone who is a confident multitasker who can prioritize and manage multiple client accounts in a fast paced setting, handle discreet and confidential information, and is eager to help clients to the best of your ability. What you'll do includes helping business owners thrive in a remote-first environment, designing, maintaining, and troubleshooting client scripts and accounts, and delivering happiness to clients via phone and chat support. You will also work flexible hours, including evenings and at least one weekend day, with additional availability during peak periods. You will successfully complete an 8-week learning and development phase, consistently meet performance expectations, and be camera-ready for Teleport meetings during work hours. Follow best practices for remote work, including a distraction-free workstation with proper lighting. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.