Technical Support Specialist

A company is looking for a Technical Support Specialist 2 to provide expert technical solutions for laboratory equipment and assays.

Key Responsibilities

Provide direct technical support to customers for assay and instrument-related issues

Lead troubleshooting management and identify root causes of customer-reported issues

Perform case management activities and ensure compliance with regulatory requirements

Required Qualifications and Education

Degree or certification in Medical Technology, Medical Laboratory Science, Information Systems, Engineering, or a BS in a STEM field with 2 years of related experience

Minimum 2 years' experience as a Technical Support Specialist 1 or Field Engineer

Strong technical skills related to product technology and disease processes

Good understanding of computer skills, particularly MS Office

Ability to work independently and collaboratively in a team environment