Field Service Engineer - Laboratory Instrumentation

Our Opening and Your Responsibilities

Reporting to Field Service Manager, the Field Service Engineer will conduct on-site installations, repairs, preventive maintenance, and customer training (hardware, software, and limited applications) for assigned instrumentation. Support the North American Service Operations to include Field Service, In-House Repair, Sales, Customer Service, and Product Management. The position will represent the Mettler Toledo standard of 'Trusted Advisor' to our customers.

Essential Duties and Responsibilities include :

• Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including but not limited to infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor, and sampling solution systems, proprietary software, and associated applications.
• Establish and maintain the "Trusted Advisor" role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation, and training throughout the product lifecycle.
• Consistently document, communicate, and manage customer issues with the Sales, Service, and support teams.
• Proactively prioritize, schedule, track, and execute service assignments to satisfactory completion.
• Document and report scheduling, utilization, and escalation in a timely manner.
• Possess general software literacy and knowledge of Windows-based operating systems.
• Overnight Travel requirements in excess of 50%, that may include extended overnight trips inside and outside assigned U.S. territory with international travel for service product training.
• Demonstrates exemplary skills in customer relations and enhance customer satisfaction / perceptions by providing value-added services (e.g., Equipment Qualification).

What You Need to Succeed

This position is considered safety sensitive and is subject to drug testing as permitted by law.

Our Offer to You

About Mettler Toledo

Working at METTLER TOLEDO AutoChem Inc. means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

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