Transaction Services Specialist (variable hours)

Job Description

Job Description

Civista Bank

Description : Position Purpose :

The position is set in a fast-paced, time-sensitive environment and requires good problem-solving skills, accuracy and attention to detail. An ideal candidate would enjoy working in a positive, team-oriented workplace. Responsible for monitoring and processing all deposit related items as they relate to various system applications – customer source, checking, savings, certificate of deposit, IRA (retirement) products, safe deposit box, transfer management and cards. Demonstrate Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations :

• Daily activities to ensure Civista Bank is balanced and in good standing with the Fed and monitoring of statement notices.
• Fulfill on the customer experience through the daily, weekly, monthly and annual creation of : documents, monetary instruments, incoming and outgoing file processing, mail, interoffice and external shipping.
• Ensure the accuracy of transactional data for customer accounts by researching and correcting information on non-posted transactions, reviewing and returning stop payment transactions, and posting deposit return items.
• Reviews and processes Garnishments, Levies and Court Orders for customer deposit accounts.
• Daily interactions and communication with the retail team members to assist in problem resolution to create a positive customer experience
• Daily support to include research, one source activities and verifications for internal and external customer information including : bad addresses, GL's, Canadian checks, and reports.
• All other duties as assigned and any activities that support the key accountabilities.
• Work hours are : M – TH 9 a.m.-6 p.m. and F 10 a.m. - 7 p.m.

Requirements :

Qualifications, Knowledge and Skills :

Physical Requirements :

EOE - Race / Sex / Disability / Veteran

This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

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