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Remote Bilingual Spanish / English Speaking Customer Service Rep

Remote Bilingual Spanish / English Speaking Customer Service Rep

Carrie Rikon & Associates, LLC.Florida, FL, US
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Remote Bilingual Spanish / English Speaking Customer Service Rep Remote Position Must Live in Florida.

Reports to :

  • Director of Account Services Temporary Position $14 An Hour Plus Benefits About Us :   Join our team, a leader in delivering unparalleled service and support to our clients and their employees.
  • We pride ourselves on fostering a dynamic, supportive, and innovative work environment where your contributions make a real difference.   Since our inception in 1989, we have steadfastly committed ourselves to providing premier strategies in employee benefits.
  • Our unmatched expertise spans a variety of industries, allowing us to tailor streamlined, efficient, and cost-effective benefit programs for our clients.
  • We place a strong emphasis on rigorous compliance with all relevant regulations, guaranteeing outstanding results for every organization we partner with.

Job Summary :

  • As a Client Service Specialist (CSS), you will be an integral part of our call center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs.
  • You'll have the opportunity to work with a variety of vendor systems, gain an in-depth understanding of diverse benefit designs, and help our members maximize their benefits.

    • Key Responsibilities :

  • Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs.
  • Support members in filing claims, setting up direct deposits, and issuing new vendor cards.
  • Update and maintain member demographic information across internal and external systems.
  • Capture and advise on the plan elections, aiding employees in understanding and utilizing their benefits fully.
  • Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members.
  • Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries.
  • Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution.
  • Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries.
  • Participate in outreach campaigns, fostering strong relationships with our clients and their employees.
  • Collaborate with a team of account specialists and managers to monitor and address pending eligibility issues.

    • Qualifications :

  • Exceptional communication skills, with the ability to clearly and empathetically assist callers.
  • Basic understanding of employee benefits, insurance terminology, and related products / services.
  • Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly.
  • Experience with office equipment and technologies (fax, copier, postage machines).
  • Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor.
  • A team player who thrives in collaborative environments but can also work independently.

    • Why Join Us :

  • Competitive salary + benefits Opportunities for professional growth and development within a supportive and dynamic team.
  • A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences.
  • Engagement in meaningful work that directly impacts the well-being and satisfaction of our clients and their employees.
  • Interested candidates should submit a resume and cover letter detailing their interest in the role.
  • We look forward to learning more about how you can contribute to our team!
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    Customer Speaking • Florida, FL, US

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