California Licensed Customer Service Rep

A company is looking for a Customer Service Representative for a remote temporary position.

Key Responsibilities

Handling inbound provider calls related to claims, benefits, and general inquiries

Documenting call details accurately and efficiently

Meeting performance metrics, including Average Handle Time (AHT) and quality standards

Required Qualifications

Experience in healthcare customer service, preferably in a provider-facing role

Familiarity with claims processing, benefits, and eligibility

Ability to navigate multiple systems and document efficiently

High level of empathy, patience, and professionalism