Supervisor, Nursing Operations

Position Title : Supervisor, Nursing Operations

Company Overview :

Upward Health is an in-home, multidisciplinary medical group providing 24 / 7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combating anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description :

The  Supervisor, Nursing Operations  plays a key leadership role in overseeing the day-to-day operations of the nursing team, including triage nurses, remote nurse care managers, and field-based nurses. This position ensures the delivery of high-quality, patient-centered care across all markets through clinical oversight, training, performance management, and workflow optimization.

The Supervisor partners closely with Clinical Operations and interdisciplinary teams to support transitions of care, care plan development, proactive outreach, and triage functions. They are responsible for ensuring clinical protocols are followed, performance expectations are met, and that care is coordinated efficiently and effectively to drive improved patient outcomes.

Responsibilities :

• Provide direct supervision, mentorship, and support to a team of nurses including Triage Nurses (TRNs) and Nurse Care Managers (NCMs).
• Oversee day-to-day team activities, ensuring timely outreach, triage follow-ups, and completion of assessments and care planning.
• Support transitions of care, including ED and inpatient discharge workflows, ensuring post-discharge follow-up standards are met.
• Monitor team productivity, call volumes, and documentation to ensure compliance with internal standards and payer requirements.
• Analyze performance data, generate reports, and use insights to drive continuous improvement and operational excellence.
• Partner with leadership to develop training content and ensure onboarding, ongoing education, and professional growth of nursing staff.
• Collaborate cross-functionally with clinical leadership, providers, and other departments to enhance patient care delivery.
• Maintain consistency in workflows and lead performance evaluations, coaching, and corrective actions as needed.
• Ensure compliance with clinical guidelines, regulatory requirements, and quality standards (e.g., URAC, NCQA).

Skills Required :

Key Behaviors :

Leadership & Mentorship :

Collaboration & Teamwork :

Efficiency & Time Management :

Patient-Centered Focus :

Adaptability :

Data-Driven Decision Making :

Effective Communication :

Competencies : Clinical Expertise :

Supervisory Skills :

Critical Thinking & Problem Solving :

Operational Excellence :

Technology Proficiency :

Communication & Relationship Building :

Cultural Competence :

Outcome-Focused :

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

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