Service Advisor - Jaguar Land Rover San Diego

Land Rover San Diego has an outstanding opportunity for a Service Advisor to join their team!

What will you do?

Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties :

Meet & greet customers with courtesy and efficiency

Responsible for proving an outstanding guest experience!

Determine the course of action to take and obtain customer authorization.

Write up service needs and give customer accurate estimate for dollar amount and completion time of work.

Communicate effectively with customers, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.

Have knowledge of warranty and service / insurance policies.

Keep customers informed and advise customers of the prognosis of their vehicle.

Call customers to make appointments and answer telephones in a timely manner.

Attend / complete required training and department meetings.

What are we looking for?

High School Diploma and one year of related sales experience and / or training; or equivalent combination of education and experience.

Current valid driver’s license

Must have good reading, writing and math skills.

Have excellent interpersonal skills and provide outstanding customer service.

Ability to work retail hours

Computer proficient

#LI-SS3