Collections Specialist

Job Description

Job Description

We are looking for a skilled Collections Specialist to join our team in Cheshire, Connecticut. In this role, you will oversee various aspects of the billing and collections process, ensuring accuracy, compliance, and exceptional client service. This is a long-term contract position offering an opportunity to work in a dynamic environment with a dedicated team.

Responsibilities :

• Prepare and process accurate invoices, verifying details against service agreements and company policies.
• Address client inquiries regarding billing statements, providing clear explanations and resolving discrepancies with attention to detail.
• Record and manage payments made via checks, credit cards, and other methods, ensuring proper documentation in the system.
• Maintain accurate and up-to-date client information in QuickBooks and other relevant systems to ensure data integrity.
• Review and resubmit denied or incomplete claims while ensuring proper follow-up and documentation.
• Collaborate with internal teams to resolve billing issues and improve workflow efficiency.
• Ensure all billing activities comply with applicable laws and regulations while maintaining organized records for audits and reviews.
• Generate and present regular reports detailing billing activities, outstanding payments, and financial performance.
• Stay informed about changes in billing regulations and implement necessary updates to processes.
• Proficiency with accounting software systems such as QuickBooks, Epic Software, and ADP Financial Services.
• Strong knowledge of accounts receivable processes, billing functions, and collection procedures.
• Experience with claim administration and managing denied claims.
• Familiarity with CRM tools and client information management systems.
• Ability to handle inbound calls and provide excellent customer service.
• Exceptional attention to detail and organizational skills to manage multiple tasks effectively.
• Strong written and verbal communication skills to interact with clients and internal teams.
• Knowledge of compliance requirements and regulations in billing and collections.