Technical Product Specialist
VirtualVocationsWinston Salem, North Carolina, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Technical Product Specialist to ensure a high-quality experience for customers by addressing technical issues and collaborating with various teams.
Key Responsibilities
Develop deep expertise in the platform to provide authoritative guidance and anticipate customer needs
Offer technical support and guidance on troubleshooting and best practices
Identify, document, and prioritize technical issues, ensuring efficient resolution and communication between teams
Required Qualifications
2+ years of experience in technical support, product specialist, QA, or a related role in a SaaS or software environment
Motivated by complex problems and comfortable in a fast-paced startup environment
Ability to translate technical details into clear documentation
Familiarity with tools such as Zendesk, Intercom, Linear, Datadog, and Retool is preferred
Familiarity with Accounting Principles is a plus but not required
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Technical Specialist • Winston Salem, North Carolina, United States
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