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Supplier Quality & Development Manager

Supplier Quality & Development Manager

Johnson ControlsMilwaukee, WI, US
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Advance Your Career With The Johnson Controls Team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas your next great opportunity is just a few clicks away!

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including :

  • Competitive salary
  • Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance
  • Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one
  • An encouraging and collaborative team environment that values diverse perspectives and fosters innovation
  • On-the-job and cross-training opportunities
  • A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees
  • JCI Employee discount programs (The Loop by Perk Spot)

Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

What You Will Do

The Supplier Quality & Development Manager (SQDM) is a pivotal role within Supplier Management at Johnson Controls, focusing on Applied and Industrial Refrigeration service parts. This position is essential for driving improvements in Supplier performance, particularly in On Time Delivery and sustainable quality.

The main objective is to ensure consistent, high-performance delivery and quality from Suppliers supplying service and aftermarket parts. This includes developing and implementing processes and best practices to guarantee top-tier Supplier performance and enhanced customer satisfaction. You will collaborate cross-functionally and globally to ensure that processes are established for failure prevention and mitigation in New Product Introduction (NPI) related to supplier-sourced components, while supporting NPI through the coordination of the Supplier Production Part Approval Process (PPAP). You will monitor Supplier OTD, incoming quality performance, and lead root cause analysis (RCA) and Corrective and Preventive Action (CAPA) for quality and delivery challenges, applying standard quality engineering principles and supply chain performance metrics. As an SQDM, you will report directly to the Senior Manager, Supply Chain, North America (NA) Parts.

How You Will Do It

As a member of the NA Parts team, you will operate in a dynamic environment that offers significant exposure and influence while supporting various business units. Your responsibilities will include :

  • Monitoring and analyzing supplier OTD performance, identifying trends, and spearheading initiatives for improving delivery reliability and responsiveness.
  • Travelling to supplier locations for audits / assessments and addressing critical issues (travel may be up to 50%, including international), or completing assessments remotely when necessary.
  • Developing and mentoring Quality Auditors, Quality Engineers, and Material Planners who interact with Suppliers and their functional leadership.
  • Establishing a program to track and improve Supplier performance across multiple metrics OTD, DPPM, Cost Recovery, and overall responsiveness.
  • Collaborating with the NA Parts distribution center to pinpoint and address significant supplier quality issues.
  • Partnering with key suppliers to implement a Supplier Performance Improvement Roadmap, focusing on Delivery, Quality, and Sustainability.
  • Supporting the Parts Engineering & Quality team in resolving major warranty issues, utilizing advanced statistical analysis and problem-solving techniques.
  • Facilitating the use of APQP with parts, manufacturing, and engineering functions to support supplier-related activities for new product launches, including DFMEA, PFMEA, Control Plan development, capacity run rates, and other activities necessary for successful PPAP.
  • Serving as a liaison between Procurement and Parts leadership to support supplier warranty and quality initiatives, including cost recovery.
  • Acting as a Quality subject matter expert and conducting training on quality tools as required through scheduled supplier training events.
  • Reviewing monthly and annually the quality issues of the top 5 global suppliers and the top 5 suppliers associated with the highest reject quality, most issues, and delivery problems. Communicating, recommending, and scheduling through Procurement Directors or Category Managers the suppliers required to attend a Management Quality Review (MQR).

    • What We Look For

    Required

  • Bachelor's degree in Electrical, Mechanical, Manufacturing Engineering, Management, or equivalent experience in Manufacturing.
  • Knowledge of Supplier Quality or Supply Chain required.
  • Strong oral, written, and listening communication skills.
  • Demonstrated change management abilities, with proven team-building skills.
  • A minimum of eight years of experience in a manufacturing or field service environment.
  • Proficiency in Microsoft Office products.
  • Willingness to travel up to approximately 50%, including international travel.

    • Preferred

  • DMAIC (Blackbelt / Greenbelt) training, Lean manufacturing experience, problem-solving training, strong facilitation skills, and working knowledge of APQP techniques.
  • ASQ CQE certification is desired.

    • HIRING SALARY RANGE : $100,000-134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site.

    Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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    Supplier Quality Manager • Milwaukee, WI, US