Front Desk

Front Desk / Spa Concierge

Mission Viejo- Burke Williams Spa

Part Time / Full Time

Our Mission :

We exist to transform your day.

Why Burke Williams?

We are a family-owned business committed to taking care of you while you take care of our guests providing them with the highest level of customer service. Open for almost 40 years, Burke Williams demonstrates stability, so even in the toughest times, you can focus on doing what you do best.

Join Our Team as a Front Desk Agent / Spa Concierge

At Burke Williams, we believe in more than just service - we believe in connection, transformation, and creating unforgettable experiences. As the first and last point of contact, you set the tone for each guest's journey, ensuring they feel valued, heard, and cared for from the moment they arrive.

We're looking for warm, personable and service-driven individuals who thrive in a luxury wellness environment designed for all who need rest. If you have a passion for people, a talent for sales, and a desire to truly make a difference, we invite you to become a part of something truly meaningful.

What We Expect from You

• Create Meaningful Experiences - Anticipate guests' needs and ensure every interaction is warm and welcoming.
• Engage & Serve  - Build genuine connections, earning trust while guiding guests through membership programs, gift cards, spa services, and retail offerings to enhance their self-care journey.
• Lead with Expertise  - Confidently recommend services and products that align with guests' needs, turning moments into meaningful sales.
• Ensure Smooth Operations  - Oversee check-ins, transactions and scheduling while maintaining a seamless, organized and inviting spa environment.
• Collaborate & Communicate  - Serve as a key connection between guests, team members and leadership to support efficiency and excellence.
• Give Back & Inspire  - Support our community outreach through the  Blue Heart Warrior initiative and  Hands for Hope Foundation , bringing wellness and healing to those in need.

Who You Are

Position Requirements

Pay & Benefits :

Ready to Elevate the Guest Experience?

If you are driven by service, connection and creating memorable moments, we'd love to meet you. Apply today and take the first step toward a career where your passion meets purpose.

At Burke Williams, we don't just accept differences-we celebrate it! Burke Williams is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, national or ethnic origin, ancestry, religion, sex, sexual orientation, age, gender identity and / or gender expression, citizenship, pregnancy, medical condition, marital status, physical and mental disability, military and Veteran status, and any other characteristic protected by law. Burke Williams provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable local laws. If you require accommodation, please call us or send us an email at accessibility@burkewilliams.com.

We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.

Keywords :   Front Desk | Guest Experience | Customer Service | Hospitality | Spa Concierge | Luxury