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Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team MemberChristian Sammons - State Farm Agent • Salem, OR, US
Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Christian Sammons - State Farm Agent • Salem, OR, US
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Job Description

Job Description

Benefits :

  • Health insurance
  • Paid time off
  • Vision insurance

Position Overview

Are you empathetic, driven, and passionate about building lasting relationships? Do you enjoy connecting with people and making a meaningful impact in your community? If so, working with a State Farm independent contractor agent could be the perfect opportunity for you! At our agency, youll have the chance to develop long-term relationships with clients, provide personalized insurance solutions, and grow your career in a supportive and process-driven environment.

What Winning Looks Like

090 Days

  • Earn Oregon Property & Casualty (P&C) license (agencyfunded)
  • Master our Story Brandbased conversation flows
  • Place first 25 bundled policies with 90 % retention

    • 12 Months

  • Hold P&C + Life / Health licenses; maintain 95 % renewal rate
  • Consistently write 50 + new policies per month; exceed retention, crosssell, and clientsatisfaction KPIs
  • Mentor new hires and qualify for Team Lead track

    • Responsibilities

  • Guide & Protect : uncover goals, frame solutions, and position our agency as the lifetime mentor in the clients story
  • Relationship Stewardship : run disciplined followup cadences that deepen trust and surface lifestage changes
  • Growth Catalyst : cultivate referrals, community events, and AIassisted list miningno robodial scripts
  • Process Champion : follow our Quote Accountability Engine, CRM, and automations so nothing falls through the cracks
  • Team Collaborator : work shouldertoshoulder with a bilingual, serviceobsessed crew that puts relationships first

    • MUSTHAVES

  • Fluent Spanish & English (spoken and written)
  • Empathetic peoplefirst, productsecond mindset with the courage to ask for the business
  • Comfort with structured workflows and AIenabled tools (CRM, scripting, N8N)
  • Detail disciplinelicenses, followups, and compliance always on point
  • Ability to secure Oregon P&C license within 30 days and Life / Health within 120 days (we pay fees & coaching)

    • As an Agent Team Member, you will receive...

    Comprehensive Benefits :

    Base Pay : $45,000 $60,000

    Performance Bonus : up to $30,000 tied to production & retention

    Year1 Total Target : $75,000 $90,000

  • Simple IRA with 3 % employer match
  • 75 % paid Health / Vision (employee)
  • 6 PTO days + 7 holidays from day one
  • Flexible start / end times to honor family commitments
  • Companyfunded professional development & State Farm coursework

    • Why Join Us?

    At our agency, we pride ourselves on building meaningful connectionsnot only with our clients but within our team. We are a small, family-oriented group that values camaraderie and community involvement. Youll have the opportunity to make a real difference in the lives of our bilingual community members while advancing your career in a supportive and growth-focused workplace.

    Join Our Team!

    Take the next step in your career and join a team that makes a difference in our bilingual community. If youre motivated, empathetic, and ready to grow, please complete our application. We cant wait to meet you and discuss how you can contribute to our team!

    LEGAL & EEO STATEMENTS

    This position is with a State Farm independent contractor agent, not State Farm Mutual Automobile Insurance Company or its affiliates. Employees of State Farm agents must obtain appropriate licensing and are not employees of State Farm.

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    Representative State • Salem, OR, US