Bilingual Customer Solutions Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingual Customer Solutions Specialist in the United States.

In this role, you will provide critical support to customers in need of roadside assistance by handling inbound calls and coordinating service providers efficiently. You will use modern dispatch technology to manage requests for tire changes, jump starts, and towing services while maintaining a professional and empathetic approach. The position emphasizes problem-solving, multitasking, and effective communication in a fast-paced environment. Ideal candidates are detail-oriented, resilient, and enjoy helping others during unexpected situations. This role offers the opportunity to develop valuable skills, work in a supportive team, and grow within the organization. Flexibility and adaptability are key, as the position may involve second or third shifts and remote work opportunities.

Accountabilities

• Answer inbound calls from members requiring roadside assistance.
• Ask essential questions to understand each customer’s situation accurately.
• Use dispatch technology to locate nearby service providers and coordinate assistance.
• Input and maintain accurate member and service provider information.
• Apply professional communication and active listening skills to support members effectively.
• Follow scripts and procedures to handle a variety of scenarios, including de-escalation.
• Escalate issues to management as needed.
• Maintain confidentiality of all customer account information and adhere to company policies.

Requirements

Benefits

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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