AVP, Payments

AVP, Payments

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an AVP, Payments to join our team!

Reporting to the VP, Loan Administration, this position is responsible for managing a team of professionals who handle the day-to-day operational responsibilities within the Payments department, ensuring efficient, accurate, and compliant handling of all mortgage payments. This position manages the verification of data and the processing of borrower payments to meet service levels at the individual, team, department, and company levels.

Additionally, the AVP, Payments collaborates with other departments to improve operational performance and customer service. This position manages the workflow, assists in payoff statements, letter processing, payment processing, credit reporting and lien release processing, reporting results, and following up on remediation. This role ensures adherence to regulatory and company procedures, policies, and directives regarding Payments.

Qualifications include :

• Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma / GED) required
• 5+ years' experience in the mortgage servicing industry
• 4+ years' experience in Payments
• 3+ years' experience in servicing, banking, and payments / cash room
• Previous experience managing people / leading teams
• Demonstrated experience working in a fast-paced work environment
• Strong project management skills with demonstrated experience leading projects
• Strong knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
• Black Knight experience preferred
• Strong leadership with proven ability to foster an environment of positive employee engagement and trust
• Demonstrated ability to establish credibility, coupled with recognize and support the organization's culture, values, and priorities
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Strong analytical skills
• Strong problem-solving abilities; ability to analyze and interpret data to identify opportunities and propose well-developed solutions
• Solid decision-making abilities coupled with sound judgment
• Strong organizational skills; effective time management for self and team
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
• Client-focused with strong execution skills and results orientation
• Strong attention to detail; strong compliance orientation; high quality of work product
• Ability to effectively manage through change, agile, high learning agility
• Collaborative and consultative work style; high team orientation
• Effective management skills to include talent selection, training, coaching, and performance management
• Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues / concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

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Compensation

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov / E-Verify.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.