Oncourse Home Solutions is hiring : Communication Policy & Procedure Lead - Conta

Overview

Oncourse Home Solutions (OHS) is a $500M organization owned by private equity firm Apax Partners, operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We serve 1.8+ million customers across the U.S. Our mission is to create lasting value for customers and partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to be the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering with water / gas / electric utilities and municipalities to offer our product, often adding our subscription fee to the water / gas / electric bill itself. When customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and / or harassment.

Position Summary

The Communication Policy and Procedure Lead will oversee and maintain communication platforms, such as training SharePoint and the Knowledge database. Develop and execute communication strategies to provide clear, consistent messaging within an organization, fostering employee engagement and aligning with company goals. Assess the effectiveness of internal communications and policies and procedures through feedback and analytics, adjusting strategies as needed to improve engagement and information dissemination. This role is based in Naperville, IL; a regular in-office hybrid model (generally Tue-Thu in office, Mon and Fri remote) is required, as our office environment is a key driver of our company culture and employee experience.

Job Details

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Marketing, Public Relations, and Writing / Editing
• Industries : Consumer Services

Responsibilities

Qualifications

Computer Skills

Education

Certificates, Licenses, Registrations

N / A

Compensation & Benefits

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits. The base pay range is $69,870 - $103,400 USD per year. The compensation may include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Closing

No external recruiter or agency calls / communication will be accepted. Qualified candidates should apply online.

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