GUCCI Store Director - San Francisco Union Square

Gucci Store Director

If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion : breaking new ground in the fashion world and beyond.

Role Mission

As the Gucci Store Director, you will lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations.

You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store.

You will guarantee efficiency and effectiveness in driving and executing the company's strategy through maintaining strategic, operational, and floor leadership of the store.

You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci's values and the brand's client-centric strategy.

Key Accountabilities

• Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.
• Promote brand awareness, establish market / store presence, and capture competitive market share through community outreach and company-sponsored events.
• Inspire and foster collaboration amongst Team Managers, Store Clienteling, and Store Training to achieve coherent and strong clienteling-related activities and training.
• Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.
• Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.
• Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.
• Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.
• Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
• Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results are met.
• Maintain and inspire a deep knowledge of competition and prospects in the store's area and stay well connected to local trends and evolution.

Leading People

Sales Performance

Running the House

Key Requirements

Key Values for Ways of Working

Our values define who we are, what we stand for and how we act towards one another. We consider these our commitment to develop a stronger organization :

We Are Inclusive

We Are Respectful

We Are Responsible

We Are Trustworthy

Key Behaviors to Amplify What We Do

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