Patient Care Representative - (9 : 30am - 6 : 00pm)
- serp_jobs.job_card.full_time
Job Description
Job Description
Salary : $20-$22 per hour
At Gladstone Psychiatry and Wellness, we are committed to providing exceptional mental health care through innovative approaches. We specialize in working with adults and adolescents, offering both traditional psychiatric care and cutting-edge therapy.We are dedicated to supporting our patients' mental health journey, using compassionate, evidence-based treatments.
Position Overview :
Gladstone Psychiatry and Wellness is seeking a dedicated Patient Care Representative for our Bethesda location. This role is essential in ensuring that our patients have a positive and professional experience from the moment they enter our facility. The ideal candidate will be enthusiastic about patient care and customer service, with the ability to multitask effectively in a fast-paced office environment. As a Patient Care Representative, you will engage with patients in person, over the phone, and via email, ensuring that all interactions are handled with care and professionalism. Your primary responsibilities will include greeting patients and guests in a courteous manner, verifying insurance and demographic information, and collecting payments. You will also be responsible for updating patient information in our systems, advising patients of any outstanding balances, and collaborating with clinicians to ensure seamless patient care. Additionally, you will manage front desk operations, ensuring that they are open and available on time for both patients and providers. In this role, you will schedule follow-up appointments, send out appointment reminders, and complete all required workflows daily. You will also need to maintain multiple spreadsheets and workflows, collect and distribute mail and packages, and notify patients and clinicians of any service delays. Your ability to multitask and maintain a high level of customer service will be crucial to your success in this position.
Responsibilities
The ideal candidate will be enthusiastic about patient care and customer service, with the ability to multitask effectively in a fast-paced office environment
As a Patient Care Representative, you will engage with patients in person, over the phone, and via email, ensuring that all interactions are handled with care and professionalism
Your primary responsibilities will include greeting patients and guests in a courteous manner, verifying insurance and demographic information, and collecting payments
You will also be responsible for updating patient information in our systems, advising patients of any outstanding balances, and collaborating with clinicians to ensure seamless patient care
Additionally, you will manage front desk operations, ensuring that they are open and available on time for both patients and providers
In this role, you will schedule follow-up appointments, send out appointment reminders, and complete all required workflows daily
You will also need to maintain multiple spreadsheets and workflows, collect and notify patients and clinicians of any service delays
Your ability to multitask and maintain a high level of customer service will be crucial to your success in this position
Ensure front desk operations are open and available on time for patients and providers
Greet all patients and guests in a courteous and welcoming manner
Ensure proper verification of insurance and demographic information
Collect both co-pay and / or self-pay balances
Collaborate with clinicians of the practice
Ensure documentation is entered and maintained in the EMR
Schedule follow-up appointments
Send out appointment reminders
Complete all required workflows daily
Collaborate with the Revenue departments
Notify patients and clinicians of service delays
Maintain multiple spreadsheets and workflows
Perform other duties as assigned
Requirements :
High school diploma, certificate, or equivalent
Minimum 1 year of face-to-face customer service experience
Proven track record of customer satisfaction
Working knowledge of Microsoft Suite and related products
Knowledge and understanding of the use of Electronic Medical Records systems
Flexibility in handling various tasks
Why Join Us?
- Opportunity to work in a dynamic, innovative mental health practice
- Be part of a team that is transforming patient care with cutting-edge treatments
- Supportive, patient-focused work environment
- Competitive compensation and benefits
If you are dedicated to helping others and passionate about the potential of patient care, we would love to hear from you!
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