Sr. Telecommunications Engineer - HYBRID

Apply for Job

Job ID

80075

Location

Oakland

Full / Part Time

Full Time

Add to Favorite Jobs

Email this Job

Job Posting

For UCOP internal applicants, please login to the internal candidate gateway at : Jobs at UCOP

UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer Prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President

Department Overview

Telecommunications is a unit within the Information Technology Client Services (ITCS) department at UCOP. ITCS delivers comprehensive technical support for desktop computing and telecommunications services. The department operates an IT Client Support Desk, which provides first-level support to end users and routes requests requiring further assistance to second-level support teams via a ticketing system. ITCS also includes a desktop engineering team and a group responsible for IT asset management and software administration.

Position Summary

Applies advanced communications expertise and a deep understanding of industry practices, policies, and procedures to address highly complex telecommunications challenges. This role involves independent judgment in the evaluation of variable factors, development of effective strategies, and execution of solutions.

Key Responsibilities

30% Design, implement and maintain enterprise-grade telecommunications systems, including VOIP, SIP, cloud-based UCaaS (e.g., Zoom Phone), and legacy voice platforms (e.g., Cisco UC). Develop system architecture documentation, call flow diagrams, and configuration standards. Lead or support large-scale telecom infrastructure projects, including migrations and upgrades. Collaboration with cross-functional teams on infrastructure initiatives, disaster recovery, business continuity and security compliance. Provide senior-level troubleshooting and support for voice and telephony systems. Call Center, ensuring SLAs are met. Monitor system performance, diagnose issues and optimize for efficiency and reliability. Ensure all telecom system comply with industry regulations, internal policies and cybersecurity best practices.

25% Telecom Operations and Services : Assess operational efficiencies and opportunities for workflow improvements; develop, recommend and institute tools or processes to optimize and enhance service delivery and support; create and manage process documents; maintain and evolve departmental Service-Now forms and information; provide back-up coverage for other departmental staff; track and report on operational performance and service delivery; create functional and technical requirements for new or improved services; research and assess products, services and solutions for viability to adopt; lead the rollout / deployment of new products and services.

20% Provides technical and operational support for UCOP's integrated contact center ACD platform. Assists contact center end-users with training / instruction on various platform capabilities; interaction workflow / processing, reporting and workforce management. Provide back-up support when needed for Audio / Video systems and services.

15% Procurement : Establish annual and / or incremental purchase orders (POs); submit and manage transactions related to orders, billing, and payments; monitor the status, accuracy, and timeliness of payments and orders; resolve discrepancies and errors; define RFx requirements and evaluate vendor responses; compile Bill of Materials as needed; research and evaluate products, services, and solutions for adoption; and develop or improve departmental operational practices to support efficient procurement and billing processes. Financials : Compile, analyze, project and track spending, budgeting and trends; assess and make allowances for changes to funding, service offerings or staffing; propose optimal savings opportunities; report quarterly on spending to budget and provide variance analysis; assess, develop, and institute departmental operational practices as needed for effective financial administration. Vendor Administration : Maintain vendor Yes contact and escalation information; interface with vendors to assure effective and productive relations including at the regional and / or Sr. leadership levels; track vendor performance / deliverables and terms / conditions compliance; contract / agreement term administration and continuity; develop and effect means to address any noted vendor deficiencies; conduct periodic business reviews with key vendors; report quarterly on vendor status.

10% Mobile Devices : Research and report on telecom and mobile device trends (Industry, Market and Tech trends); continually optimize rate plans; serve as co-administrator of MDM platform; monitor and audit mobile device usage and policy compliance; provide guidance, instruction or corrective actions to customers to assure policy compliance; maintain portfolio of mobile device, accessory, plan and option offerings; report monthly on key mobile device metrics.

Experience

Required Qualifications

• Min 8 years of relevant experience in telecommunications or a related field.

Skills and Abilities

Required Qualifications

Education

Required Qualifications

Licenses and Certifications

Preferred Qualifications

Travel Requirements

5% Travel to Livermore and Sacramento satellite facilities

Job Title

Comm & Network Tech Analyst 4

Job Code

000545

Salary Grade

Grade 25

Payscale : $155,000 - $183,000

Full Salary Range : $109,200 - $207,800

The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

Benefits : For information on the comprehensive benefits package offered by the University visit : Benefits of Belonging

ADDITIONAL INFORMATION

This is a h

ybrid position, minimum 3 days per week onsite in the downtown Oakland office.

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is ( 8 / 18 / 2025 ). The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process : Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment : The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs , as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.

UC Sexual Violence and Sexual Harassment Policy

EEO STATEMENT

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at : Accessibility or email the Human Resource Department at : epost@ucop.edu .