Operations Analyst

Job Description

Job Description

Description : Position Summary

The Operations Analyst is responsible for developing and improving operational processes. Responsibilities include reviewing current policy, process, and operational procedures and developing changes to enhance overall organizational efficiency. The Operation Analyst also develops and implements new processes to support new or changing organizational efforts.

Company Overview

The Idaho Health Insurance Exchange, dba Your Health Idaho, was established in 2013 by Idaho House Bill 248. We are an independent entity overseen by a 19-member Board of Directors. Your Health Idaho is Idaho’s online marketplace where Idaho individuals, families, and small businesses can shop, compare, and choose the health insurance that’s right for them. We are also the only place where Idahoans can apply for and receive a tax credit that can pay for some or all of their monthly premiums. We serve over 100,000 Idahoans and support ~$500m in annual premiums. Your Health Idaho has received multiple awards for our culture and is recognized as a premier employer in the Treasure Valley.

Responsibilities (Position may include additional functions not listed)

• Evaluate the impact of possible changes to operational processes.
• Develop new or adapt existing processes to support implementation of changes in policy or technology.
• Complete process impact assessments to evaluate the effect of various changes on current operations.
• Identify requirements and opportunities for operational improvement.
• Gather information by observing workflows and gathering internal and external feedback.
• Determine process options and provide recommendations to leadership through verbal or written means.
• Participate in user testing for development of new or changing workflows.
• Document processes and workflows, including providing procedural steps to be included in documentation and update YHI process, procedure manuals, decision trees, and various materials to reflect process changes.
• Collaborate with the Marketing & Communication teams on the creation and development of new artifacts such as applications and website materials to support process changes impacting or requiring customer interactions.
• Become an expert in various operational processes such as customer
• service interactions in various channels.
• Provide verbal or written updates on operational process initiatives, including giving presentations in team forums.
• Work closely with internal policy and privacy & security experts to ensure processes comply with federal requirements.
• Work closely with internal technical team members to ensure processes align with technology changes and expectations.
• Lead cross-functional process discussions and work collaboratively with internal customers to understand and address process concerns.
• Work closely with the Knowledge Base Specialist to ensure process changes are implemented into the organization’s knowledge base.
• Perform other duties as assigned.

Qualifications (Required knowledge, skills, abilities, education, experience, etc.)

Requirements :

Physical & Other Requirements

This job description includes the essential functions of the job that an incumbent must be able to perform with or without reasonable accommodation. This document does not create an employment contract, implied or otherwise. The organization maintains “at will” employment. This job description is subject to review and may be revised or updated at management’s discretion.