Advanced Technical Support Representative

Job Description

We are looking for an experienced Technical Support Representative who shares our passion for technology and customer service. The Support Engineer's main areas of responsibility are to act as an escalated resource for our Helpdesk Support Team by identifying and resolving complex technical issues, maintaining client uptime and improving their computing experiences through proactive maintenance, and supporting our Implementation Team, all while providing exceptional customer service.

Candidates are required to live within a commuting distance from our office in Plano and be readily available for on-site client support across the metroplex.

Qualified candidates will have 2-3 years of experience in a Systems Engineer role in addition to a minimum of 2 years in a Desktop Support role. Ideal candidates will have prior MSP experience and a proven track record of comprehensive IT administration and support of small, medium, and multi-site networks. Preference will be given to applicants with CompTIA A+, CompTIA Network+, CCNA, and / or MCSA certifications.

Primary areas of responsibility :

• Serve as an escalation point for the Helpdesk Support Team
• Perform advanced troubleshooting of customers' network, hardware, and application issues
• Provide onsite technical assistance to our clients
• Work through proactive technical support items
• Manage client security devices such as firewall configurations and firmware updates
• Documentation of network configurations
• Extreme administration of enterprise email applications, such as Exchange Server, including installation, configuration, and troubleshooting.
• Troubleshooting and configuring workstations, automating configurations, and testing workstation hardware.
• Working knowledge of data center technologies, including SQL clustering, enterprise backup systems, high availability load balancing solutions, virtualization technologies, and SAN architecture.
• Proficiency in cloud infrastructure, with working knowledge of Microsoft Azure or Amazon AWS, and M365 components such as Exchange Online, Teams, SharePoint, Intune, Security & Compliance, and ATP.
• Additional technical knowledge preferred, including TCP / IP subnetting, routers, firewalls, Remote Desktop Services & Citrix, DNS services, wireless technologies, and security fundamentals.

Qualified applicants should have multiple years of experience with these technologies :

Isogent offers a competitive income, employee health and dental benefits, and paid time off.

Applicants may be subject to a background check.

Please include a brief cover letter about yourself and why you are the right person to join the Isogent team as a Systems Engineer. We can't wait to hear from you!

Job Type : Full-time

Support Engineers at Isogent Partners LLC are professionals with experience in networking, server technologies, and client management. They excel in both technical aptitude and communication skills, thriving in high-pressure environments where clients rely on strong guidance and prompt resolution of complex issues.

Company Description

Welcome to the dynamic world of Isogent! We're more than just a tech company – we're an epicenter of innovation and a canvas for creativity.

At Isogent, we don't just provide services – we craft stories of triumph in Cyber Security, architect dazzling digital cities in IT Strategy, and lead thrilling migrations into the cloud. Our tools are more than just programs – they're woven tapestries bridging the digital divide, with Infrastructure as the backbone of a bustling metropolis, and Network & Intellectual Property Security as its stalwart defenders.

But we're not just about work, we're a passionate group dedicated to exceptional customer service, constantly riding the wave of technological progress. We believe in exceeding expectations, turning every customer interaction into a grand celebration of success.

Join Isogent, where work is a vibrant journey filled with endless possibilities. Together, let's paint the tech cosmos with strokes of brilliance. Come on board, and let's shape the future of technology!

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