Talent.com
serp_jobs.error_messages.no_longer_accepting
Dedicated Account Specialist

Dedicated Account Specialist

AmerisourceBergen CorporationWayne, PA, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Under general direction of the Senior Manager or Director of Account Management, the incumbent works closely with health system leadership, primarily large enterprise accounts. The Dedicated Account Specialist acts as a dedicated resource and serves as the primary point of contact to respond to Client requests for issue resolution, including delivery, contracts, pricing, account setup and credits, utilizing the Cencora support resources network where necessary. This role sources data and generates appropriate reports in support of customer initiatives and projects. This role ensures continued implementation of programs and solutions regularly updating customers on progress and status. This role is responsible for reviewing reports and purchasing history and assisting with implementation of initiatives targeted at customer savings.

  • This role will serve as a strong individual contributor for a health systems customer account in the Philadelphia metropolitan area. This role will require on-site presence at least once per week with additional travel for meetings, events and other engagements as prescribed; generally, once to twice per year. Candidates should be within a 40-mile radius of central Philadelphia. Please note, the customer has more than one location, but all are located in the Philadelphia area though this is subject to change based on business needs.

Normal working hours for this position are 8 : 30PM - 5 : 00PM ET, though periodically, this could vary according to business needs.

  • Actively identifies and addresses Client (service) needs and issues within current contract with Cencora, determining appropriate internal support and escalating to the appropriate Cencora team(s) to ensure total end resolution.
  • Provides onsite, expert customer service support for all new account setup, new Client associate training and reporting out of the Cencora ordering platform, ABC Order (ABCO).
  • Serves as the on-site subject matter expert (SME) for use of the Cencora ABCO ordering platform and health system report generation and interpretation.
  • Partners appropriately with external client representatives and internal Cencora support to ensure business goals are met.
  • Meets with Client stakeholders to establish mutually agreed upon timelines for reporting and progress updates.
  • Participates in regularly required service compliance training. Completes all training on time.
  • Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal AB stakeholders to effectively service the customer.
  • Participates in projects focused on Client cost-saving initiatives such as group purchasing organization (GPO) or contract optimization or inventory optimization.
  • Works with internal Cencora teams on appropriate Client retention strategy, taking initiative to ensure needs and timelines are met.
  • Performs related duties as assigned.
  • Takes direction from account support team lead
  • Understanding and accountability to analyze the following (but not limited to) data functions :
  • Allocation tracking reports
  • Backorder reports
  • Contract compliance reports
  • Generic conversion opportunity reports
  • 340B savings reports (where applicable)
  • Quarterly business connects
  • Savings opportunity reports
  • Qualifications :

    Requires broad training in fields such as pharmaceutical purchasing, pharmacy technician work, supply chain, or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education. Pharmacy technician certification and / or experience as a pharmaceutical buyer highly preferred. Requires 2 plus years of experience within a pharmacy or healthcare finance department.

  • Strong organizational skills; attention to detail
  • Ability to communicate effectively both orally and in writing
  • Strong customer relations skills
  • Excellent follow-up skills
  • Strong interpersonal skills
  • Strong time management skills; ability to schedule customer appointments in advance
  • Good understanding of specific business segment (U.S. health systems)
  • Good understanding of Cencora Solutions support network, able to understand who can best resolve issues
  • Possesses basic business acumen, with the ability to understand and interpret financial data related to customer accounts at a basic level. This includes handling accounting inquiries, interpreting contract modifiers, and analyzing customer performance as related to the above at a basic level
  • Proactive mindset and critical thinking skills; anticipating the needs of the customer before issues progress
  • Experience with Microsoft Office 365 suite (Excel, PowerPoint, Word, etc.)
  • Intermediate experience with Microsoft Excel (ability to perform V-lookups,
  • pivot tables, and other operations needed to perform intermediate data analysis)
  • Experience with utilizing dashboards and internal resources to assess customer account health and determine appropriate action plans (e.g., PowerBI and CRM tools including Salesforce)
  • What Cencora offers

    We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https : / / www.virtualfairhub.com / cencora

    Full time

    Equal Employment Opportunity

    Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

    The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

    Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

    Affiliated Companies

    Affiliated Companies : AmerisourceBergen Services Corporation

    serp_jobs.job_alerts.create_a_job

    Account Specialist • Wayne, PA, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Tax Associate - Onsite - 2+ Yrs Paid Tax Experience Required

    Tax Associate - Onsite - 2+ Yrs Paid Tax Experience Required

    IntuitSWEDESBORO, NJ, United States
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Licensing Specialist

    Licensing Specialist

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.job_card.full_time
    A company is looking for a Licensing Specialist - East Coast.Key Responsibilities Support volume licensing agreements and communicate processes to the team Manage license quoting and renewal pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    GVHD Account Mgr., Jackson, MS

    GVHD Account Mgr., Jackson, MS

    Incyte CorporationWilmington, DE, United States
    serp_jobs.job_card.full_time
    Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmuni...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Dedicated Account Specialist

    Dedicated Account Specialist

    CencoraPhiladelphia, PA, US
    serp_jobs.job_card.full_time
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    GVHD Account Mgr., Tampa, FL

    GVHD Account Mgr., Tampa, FL

    Incyte CorporationWilmington, DE, United States
    serp_jobs.job_card.full_time
    Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmuni...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    GVHD Account Mgr., Seattle, WS

    GVHD Account Mgr., Seattle, WS

    Incyte CorporationWilmington, DE, United States
    serp_jobs.job_card.full_time
    Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmuni...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Provider Engagement Specialist

    Provider Engagement Specialist

    VirtualVocationsNewark, Delaware, United States
    serp_jobs.job_card.full_time
    A company is looking for a Provider Engagement Network Specialist to manage provider data and support the resolution of related issues. Key Responsibilities Ensure accurate setup of providers in t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Account Specialist - Retail Services

    Account Specialist - Retail Services

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.job_card.full_time
    A company is looking for an Account Specialist focused on Client Services in the Retail sector.Key Responsibilities Engage customers to gather job requirements and translate them into manufacturi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Credentialing Specialist

    Credentialing Specialist

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.job_card.full_time
    A company is looking for a Credentialing Specialist.Key Responsibilities Review Provider Information Forms related to managed care business operations Maintain provider contract grids and commun...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Florida Licensed Inbound Sales Agent

    Florida Licensed Inbound Sales Agent

    VirtualVocationsNewark, Delaware, United States
    serp_jobs.job_card.full_time
    A company is looking for an Inbound Remote Sales Representative.Key Responsibilities Handle inbound calls and warm leads to consult with customers on their insurance needs Convert sales leads in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Dedicated Account Specialist

    Dedicated Account Specialist

    AmerisourceBergen Corporation (Cencora)Chesterbrook, PA, United States
    serp_jobs.job_card.full_time
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    North Carolina P&C Licensed Call Center Agent

    North Carolina P&C Licensed Call Center Agent

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.job_card.full_time
    A company is looking for a Remote Call Center Agent.Key Responsibilities Respond to inbound calls from existing customers Process service requests such as adding / removing vehicles and drivers A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Accounts Receivable Specialist

    Accounts Receivable Specialist

    VirtualVocationsNewark, Delaware, United States
    serp_jobs.job_card.full_time
    A company is looking for an AR Specialist responsible for collecting outstanding receivables and providing excellent customer service. Key Responsibilities Collect outstanding receivables from ins...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Texas Licensed Healthcare Support Agent

    Texas Licensed Healthcare Support Agent

    VirtualVocationsNewark, Delaware, United States
    serp_jobs.job_card.full_time
    A company is looking for a Remote Medical Support Agent.Key Responsibilities Perform high volume outbound calls for benefits investigations Provide customer support to patients regarding prescri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Diagnostic Technical Specialist

    Diagnostic Technical Specialist

    Zoetis, IncExton, PA, United States
    serp_jobs.job_card.full_time
    The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Special Agent, $40,000 Recruitment Incentive

    Special Agent, $40,000 Recruitment Incentive

    The United States Secret ServiceWilmington, DE, US
    serp_jobs.job_card.full_time
    Recruitment Incentive : Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive detail...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Intake Specialist

    Intake Specialist

    VirtualVocationsNewark, Delaware, United States
    serp_jobs.job_card.full_time
    A company is looking for an Intake Specialist to manage patient referrals and support operational processes.Key Responsibilities : Accurately enter patient referrals and communicate with referral ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Michigan Licensed Insurance Specialist

    Michigan Licensed Insurance Specialist

    VirtualVocationsNewark, Delaware, United States
    serp_jobs.job_card.full_time
    A company is looking for an Insurance Specialist to work remotely in Michigan.Key Responsibilities Identify and verify the accuracy of financial, insurance, and demographic information for patien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    GVHD Account Mgr., Los Angeles, CA

    GVHD Account Mgr., Los Angeles, CA

    Incyte CorporationWilmington, DE, United States
    serp_jobs.job_card.full_time
    Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmuni...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Account Manager / Sales Support Specialist

    Account Manager / Sales Support Specialist

    TEKsystemsCamden, NJ, United States
    serp_jobs.job_card.full_time
    TEKsystems is currently supporting a client in Camden, NJ hiring for a sales support specialist.This position would support the sales purchase order process in a manufacturing environment.Applicant...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours