Field Service Specialist - Remote Denver

The Field Service Specialist is responsible for providing support on Epson Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training and configuration to ensure a very high level of customer satisfaction. Ensure customer satisfaction is delivered and minimizes the amount of down-time the customer experiences. Supports pre and post launch activities and works to build positive business relationships with Epson customers. This location for the role will be remote from the Denver or Fort Collins area.

What you will be doing :

• Analyze product failures and make repairs to quickly return equipment to production status either by telephone and / or on-site repair activities
• Make recommendations for improved equipment performanceDocument and submit service / repair activity
• Return parts to warehouse as necessaryInform customers of equipment supply items (ink, etc.) which require replenishment
• Perform research and assigned special projects by Management
• Perform product installations and conduct operator equipment production and maintenance training
• Deliver service training to service vendors and partners as assigned by management
• Apply electromechanical, printing and color theory, including knowledge of RIPs and the ability to create ICC Profiles with the installation, troubleshooting, and repair of equipment malfunctions
• Identify potential customer dissatisfaction issues and resolve or escalate as necessary
• Perform special research / projects as requested by Service management

Pre and Post Launch Activity :

Requirements, Skills & Experience :

Employee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you'll also enjoy a variety of attractive, industry-leading benefits.

The starting annual base pay for this role is between USD $73,091 and $95,943. Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as : training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

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