House Person

Job Description

Job Description

Position Summary

The Housekeeping Houseperson is responsible for the cleanliness of assigned areas and equipment by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. The Housekeeping Houseperson is responsible for delivering clean rooms for occupancy that meet the brand’s time, product, and placement standards.

Essential Functions

• Transports dirty linen from guest floors to centralized laundry location
• Transports clean linen from centralized laundry location to linen closets and housekeeping carts
• Retrieves needed guest room supplies for room attendants
• Counts and takes inventory of linen closets
• When necessary, strip guest rooms of linen and trash
• Empties carts of soiled linen and disposes of trash
• Delivers items to rooms upon request and assists in cleaning guest rooms as needed
• Receives work assignments, signs for any related materials, i.e., keys, etc. at the beginning and end of shift.
• Assist room attendants with heavy items such as mattresses and linens.
• Maintain cleanliness and organization of floor closets and vending areas.
• Respond to guests' requests such as delivery of housekeeping supplies in a timely and efficient manner.
• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors, body fluids when necessary
• Cleans patio / balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio / balcony doors and windows.
• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
• May collect newspaper and other items for recycling.
• Maintains a friendly, cheerful, and courteous demeanor always.
• Performs other duties as assigned, requested, or deemed necessary by management.
• Approaches all encounters with guests and crew members in an attentive, friendly, courteous, and service-oriented manner.
• Aids other crew members and departments to contribute to the best overall performance of the department and hotel.
• Manage procedures of lost and found items.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Ensure compliance with federal, state, and local laws regarding health and safety services.

Other

Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position.

Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

All team members are required to fully comply with the rules and standards set forth by the Canopy by Hilton Boston Downtown, Olshan Properties, and Hilton Hotels Corporation.

Supportive Functions

In addition to the performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Executive Housekeeper based upon the requirements of the hotel.

Specific Job Knowledge, Skill, and Ability

The individual must possess the following knowledge, skills, and abilities and can explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Previous hotel experience preferred.

Must be able to stand and walk 8 hours or longer in duration.

Qualifications

Education :

High School Diploma or equivalent.

Experience :

1 year or more of housekeeping experience

Licenses or certificates :

Any licenses or permits that may be required by law or company regulations.

Other :

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Enthusiastic Positive Intuitive Caring

Our DNA is EPIC

Enthusiastic Positive Intuitive Caring

Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.