Supervisor - Compliance Operations

Supervisor - Compliance Operations

Supervisor, Global Sanctions and Interdictions Screening

We are looking for a leader for Global Sanctions and Interdictions Screening team who will manage daily team operations.

A Supervisor who ensures Screening process adheres to all requirements and Service Level Agreements are met. In addition, the person in this role will act as a point of reference for escalated inquiries and liaisons with both internal and external stakeholders to ensure that all raised scenarios will be brought to a resolution. A Supervisor is accountable for leading, developing and motivating the team to deliver consistent high performance and a seamless Client Experience. This may include both on-site and remote team management.

You will be responsible for :

• Managing daily workflows and ensuring service level agreements (SLAs) are met.
• Company aligned goal setting and delivery with the team
• Ensuring team members adhere to Quality Assurance (QA) standards.
• Evaluating performance and providing feedback to direct employees.
• Ensuring procedural updates are reflected in internal team documentation.
• Speaking with internal and sometimes external business stakeholders on escalations and time sensitive requests.
• Helping to resolve employee issues, escalations, and disputes.
• Identifying and applying career advancement opportunities for the team.
• Open and timely reporting to senior management.
• Fostering improvements internally and representing the team in projects across the organization.
• Having regular meetings with internal stakeholders to discuss team performance and identify areas of improvement.
• Initiate, lead and / or participate in process improvement initiatives.

Here are some skills, attributes, and qualifications you will have :

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including :

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now if you're ready to unleash your potential.