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Datacenter Technician
Datacenter TechnicianSISL Global • Westmont, IL, US
Datacenter Technician

Datacenter Technician

SISL Global • Westmont, IL, US
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Job Description

Key Responsibilities :

Data Center Operations :

  • Perform day-to-day physical support including racking, stacking, patching, and decommissioning of servers, routers, switches, and storage devices.
  • Handle on-site tasks such as hardware replacements, hard drive destruction, cable management, and inventory updates.
  • Assist remote teams by acting as "hands and eyes" for diagnostics, reboots, and maintenance tasks.

Technical Troubleshooting & Support :

  • Troubleshoot escalated hardware and software issues for end-users and systems within the data center and distribution centers.
  • Resolve TCP / IP, network connectivity, and infrastructure issues in collaboration with networking teams.
  • Support RF devices, printers, and workstations (Windows CE, Android, iOS, Windows).
  • Perform root cause analysis and resolution of server and application-related issues.
  • Provide first-level support for Cisco routers, switches, IP phones, and wireless access points.

    • System Administration & Maintenance :

  • Manage and support Active Directory accounts and group policies using AD Manager and SailPoint.
  • Utilize tools such as MobiControl, Data Protector, and Bomgar for device management, data restoration, and remote support.
  • Perform server reboots, weekly maintenance, and software updates.
  • Monitor system performance and backups to ensure business continuity.

    • Collaboration & Communication :

  • Work with cross-functional teams (networking, security, warehouse operations, vendors) to support IT and operational goals.
  • Provide on-site verification of changes and upgrades performed by off-site teams.
  • Escalate unresolved issues and document troubleshooting steps in ticketing systems (e.g., ServiceNow).

    • Documentation & Process Management :

  • Maintain up-to-date documentation of systems, procedures (SOPs), checklists, and troubleshooting guides.
  • Conduct regular hardware audits and manage hardware lifecycle from deployment to decommissioning.
  • Create and update technical knowledge base articles for team knowledge sharing.

    • Required Skills & Qualifications :

  • 2+ years of experience in data center or hands-on IT support roles.
  • Proficient in Windows and Linux environments.
  • Strong knowledge of networking concepts (TCP / IP, DNS, DHCP, VLANs).
  • Experience supporting hardware (servers, switches, laptops, RF scanners).
  • Familiarity with Cisco devices, MobiControl, and ServiceNow.
  • Working knowledge of backup systems, scripting (PowerShell, VB), and remote tools (RDP, Bomgar).
  • Strong problem-solving and customer service skills.
  • Excellent verbal and written communication skills.
  • Ability to lift and move equipment (up to 50 lbs) and work in physically demanding environments.
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    Datacenter Technician • Westmont, IL, US

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