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Customer Service Representative (Friday - Monday 8AM - 7PM)

Customer Service Representative (Friday - Monday 8AM - 7PM)

Blaze AirWilmington, NC, US
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Customer Service Representative

Blaze Heating, Cooling, Electrical, Plumbing Generators is looking to hire the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!

What we offer :

  • Weekly Pay & Paid Training
  • Medical, Dental, Vision Insurance
  • Health Savings Account
  • Short & Long Term Disability
  • Company Paid Life Insurance
  • PTO including vacation, sick and holiday
  • Matching 401(k) 4% Match + ROTH IRA
  • On-going training & development
  • Plus growth opportunities

What you will do :

  • Answering incoming calls and responding to customer inquiries promptly and professionally.
  • Communicating effectively and empathetically to understand customers' needs and concerns.
  • Providing accurate and helpful information to customers regarding products, services, policies, and procedures.
  • Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.
  • Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
  • Following up with customers to ensure their issues have been resolved to their satisfaction.
  • Maintaining a comprehensive understanding of the company's products, services, and offerings.
  • Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.
  • Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system.
  • Striving to provide excellent customer service and ensure a positive experience for every customer interaction.
  • Adhering to company policies, procedures, and compliance standards in all customer interactions.
  • Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations.

    • What you bring :

  • Strong attention to details
  • Conscientious, team player
  • A desire to help serve customers previous experience not necessary but a definite plus
  • Honesty, integrity, quality craftsmanship and a good attitude
  • May conduct a pre-employment background check and drug test, subject to applicable law

    • SHIFT AVAILABLE :

    Friday - Monday 8 : 00 AM - 7 : 00 PM

    Training 4 weeks - 8 : 00 AM - 5 : 00 PM

    This position will be full time and in office.

    Pay Range : $40,000 - $45,000 / yr

    If this sounds like something you would like to join for a long-term career move, apply today!

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    Customer Service Representative • Wilmington, NC, US

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