Licensed Branch Customer Service and Sales Rep - Parker, CO

Licensed Customer Service Representative

It's a great time to join AAA The Auto Club Group!

Join the team committed to driving your career forward.

Job Type : Full time

Exempt / Non Exempt : Hourly

Job Description :

$2500 Sign On Bonus for new hires. To qualify for the sign-on bonus, applicants must be new to ACG (not applied in the last 180 days). There is a 1-year payback clause if your employment is terminated prior to completing 12 months of employment. Additional details can be provided by our recruiting team at the time of application.

Why Choose a Career with the AAA The Auto Club Group (ACG)

Established brand that has been around for over 100 years. Our members know and trust us!

Branch offices house travel, membership, insurance sales and support employees

You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent opportunities to build a career path :

The licensed customer service representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as :

Other branch positions Field insurance sales agent, travel agent or

Other departments such as :

Call centers (ERS, sales and service, etc.)

Automotive services

Claims

Underwriting and more

A day in the life of a licensed customer service representative

The Auto Club Group is seeking licensed customer service representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products

Generates leads, update members on travel and insurance specials, and provides travel information

Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance / depository transfers and balancing cash drawer

Responds to customer inquiries and refers to agent when appropriate

Provides a high level of administrative support to travel and insurance agents during peak periods

Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel

Conducts outbound promotional calls for insurance and / or travel products

Participates in a team environment to promote customer satisfaction and consistent service following the customer service model

Receives and resolves member / customer complaints and seeks assistance from management in complaint resolution as necessary

Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities

Other duties as assigned

How we reward our employees

Our Auto Club Group licensed customer service representatives earn a competitive hourly wage of $23.00 with additional incentives and an annual bonus potential based on performance.

ACG offers excellent and comprehensive benefits packages :

Medical, dental and vision benefits

401k match

Paid parental leave and adoption assistance

Paid time off (PTO), company paid holidays, CEO days, and floating holidays

Paid volunteer day annually

Tuition assistance program, professional certification reimbursement program and other professional development opportunities

AAA membership

Discounts, perks, and rewards and much more

We are looking for candidates who

Required qualifications :

Active State Property & Casualty License or ability to attain within 90 days of start date

Education :

High school diploma or equivalent

Work experience :

Providing a high level of customer-focused service

Servicing insurance policies and processing applications, renewals and amendments, and taking payments

Responding to billing and coverage questions

Promoting sale of insurance products and / or travel and membership products

Outbound promotional calls for insurance and / or travel

Computer software applications (Word, Excel, etc.) and web-based operations

Successful candidates will possess :

Insurance and travel terminology

General insurance and / or travel regulations

Underwriting procedures

Sales regulatory and compliance guidelines

Travel systems (e.g. focal point, view point, ITT, AXIS, etc.) and / or insurance systems (e.g. PPS, POS, IMS, IPM) and / or membership systems

Communicate effectively (verbal and written) with others in a work environment

Perform mathematical calculations to accurately perform monetary transactions

Work effectively in a team environment

Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

Work irregular hours including holidays and weekends (may include community events)

Work under pressure in a high volume, fast paced customer service environment

Work environment

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.