Mortgage Loan Servicing Coordinator

Job Title

The primary function of this position is to deliver outstanding service to both internal and external members by performing the servicing functions on in-house portfolio loans, as well as on loans sold to Fannie Mae and Freddie Mac, with servicing rights retained.

Essential Duties and Responsibilities :

• Collect and apply payments from core processing system to mortgage servicing as required.
• Remit payments collected from borrowers to Investors (FNMA / FHLMC) as required.
• Access Investor (FNMA / FHLMC) systems to report account reconciliations and required loan details.
• Payment of borrower's taxes, homeowners and flood insurance, and mortgage insurance to appropriate third parties from escrow accounts.
• Perform escrow analysis annually or when required.
• Perform PMI analysis annually or when required.
• Generate and mail out new payment coupons as needed.
• Gather and prepare loan modification request.
• Back up Mortgage Loan Closer / Shipper with reporting HMDA data to internal compliance and auditing departments quarterly and yearly to the required agencies.
• Answer general member questions if possible, directing other questions to the appropriate parties.
• Cross-sell financial services appropriate to each member's personal financial needs.
• Develop a working knowledge of Credit Union services, policies, procedures and government regulations concerning mortgage lending.
• Perform any other related duties as required or assigned.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and Experience :

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 2 years related experience and / or training, or equivalent combination of education and experience.

EEO Statement

Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.