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Access Services Representative 2 - Sun to Wed 4p to 230a

Access Services Representative 2 - Sun to Wed 4p to 230a

Baylor University Medical CenterDallas, TX, US
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Access Services Representative 2

The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers.

Full Time : Evening shift - Sunday to Wednesday - 4 : 00 pm to 2 : 30 am CST

Essential Functions of the Role :

  • Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
  • Knows the patient flow processes in each area.
  • Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
  • Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
  • Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
  • Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
  • May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.
  • Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.
  • Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
  • Conducts formal, documented training and serves as a resource to others.
  • Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas / locations as assigned.

Key Success Factors :

  • 2 years of healthcare or customer service experience or education equivalency required.
  • Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
  • Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.
  • Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
  • Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
  • Excellent data entry, numeric, typing and computer navigational skills.
  • Basic computer skills and Microsoft Office.
  • Qualifications :

  • Education - H.S. Diploma / GED Equivalent
  • Experience - 2 Years of Experience
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