Senior EHR Support Analyst - Cerner (Brevard)

Description

To Qualify; You will need Cerner EHR experience.

Introduction

Do you have the career opportunities as a Senior EHR Support Analyst -Cerner you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include :

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note : Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Senior EHR Support Analyst -Cerner where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Senior EHR Support Analyst supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module / application testing and implementation.

The Senior EHR Support Analyst facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.

GENERAL RESPONSIBILITIES

Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.

Leads and facilitates multiple facility core clinical systems team on clinical IT activities

Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests

received from the division Service Desk or other division or facility service resources; provides status on user issues

Works with enterprise and division subject matter experts and services resources and the enterprise Service

Desk in managing resolution of clinical application incidents and requests

Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products

Provides on-call assistance as needed.

Works with the Division EHR Support Team to lead, monitor, and facilitate new module / application testing and implementation for the facility

Facilitates and manages maintenance of multiple facilities specific dictionaries

Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities

Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed

Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications

Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities

May develop clinical application reports as needed

Performs quality audits and tracks metrics related to clinical application use

Participates in meetings as a member of facility clinical leadership for supported facilities

Promotes system security and patient confidentiality and helps ensure compliance

Coordinates the execution and use of tools for audits

Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership

Adheres to Code of Conduct and Mission & Value Statement

Participate in special projects as needed and performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES :

Required :

Understanding of clinical operations and application support processes and workflow

Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR

Demonstrated ability to establish and build strong relationships across a broad range of personality types

Demonstrated ability to communicate effectively with clinical and information technology personnel verbally

and in writing

Demonstrated customer orientation

Excellent leadership and teaching abilities

Demonstrated advanced computer skills

Understanding of reporting tools functionality and capabilities

Must be able to drive to assigned sites to complete work

Preferred :

Proficiency in various programming and clinical application reporting tools

Customer service orientation and / or training

EDUCATION & EXPERIENCE :

Bachelor's degree preferred

Three to five years experience in clinical application support or related clinical work experience

Cerner Experience Required

ITG transforms healthcare and gives people healthier tomorrows . We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward . We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Bricks and mortar do not make a hospital. People do.- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior EHR Support Analyst -Cerner opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.