Customer Service Collections Representative

A company is looking for a Customer Service and Collections Representative.

Key Responsibilities

Manage patient accounts, including cash collection and resolution of self-pay balances

Negotiate payment arrangements with patients and document commitments in account notes

Provide information regarding the Financial Assistance Program and refer calls as necessary

Required Qualifications and Education

High School Diploma or GED required

Minimum 3 years of experience in a healthcare environment preferred

At least 2 years of experience in healthcare account management with customer service preferred

Basic knowledge of medical terminology and PC applications

Ability to manage multiple priorities in a high-stress environment