SCSI (Southeast) Community Safety Ambassador (until 12 / 31 / 2025)

Job Description

Summary of Position

Reporting to the Community Safety Manager and working in partnership with the Resource Navigator team as part of a comprehensive Care Team, Community Safety Ambassadors build rapport and trust with participants. They establish a consistent schedule of outreach and help to provide participants with support needed to move into more positive opportunities. Additionally, they support the Community Support Team on longer-range truce negotiation, conflict mediation, and incident and hotspots specific outreach.

Essential Responsibilities

The employee must be able to perform the essential functions of this position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.

Participant Support

Alongside Resource Navigators, build ongoing relationships and trust with participants largely between the ages of 12 to 30 who meet three risk factors and / or those referred through SCSI and RPKC network. Risk factors include :

Regularly singled out by law enforcement, even if no arrest

Has been shot and / or seriously injured from violence

Has had a close peer, friend, or family member shot and / or killed in the last 3  years

On probation, parole, electronic home monitoring, or have an active case

Lives or hangs out in hotspots

History and / or immediate risk for engagement in gun-involved activity

Leverage relationships with participants to help shift their mindsets and support their growth, and connect them to pro-social activities, a positive peer group, and formal and informal community support

Work alongside Resource Navigators to provide connection to services and resources as participants become ready to receive them

Facilitate connection to resources by attending and coordinating transportation for participants to and from meetings, appointments, and events as needed

Employ a compassionate and trauma-informed approach with participants who may have substance use disorders, untreated mental health issues, and significant trauma

Advocate for the participants in court as needed

Keep detailed participant case notes and documentation

Ongoing Participant Communication

Alongside assigned Resource Navigator :

Connect with participants and establish a supportive relationship :

Confirm receipt of referral within 1 business day

Reach out within 3 business days of referral to potential participant

With the assigned Resource Navigator, schedule an in-person meeting within 3-4 business days

Within 5 business days of initial contact with participant, establish a strength and needs assessment and safety plan (process led by Resource Navigator)

Alongside the participant, develop a comprehensive and individualized service plan based on participant needs and strengths (process led by Resource Navigator)

Maintain consistent contact — including phone calls, texts, and in-person meetings—with each participant in accordance with their phase :

Phase One (1-6 months) :

Virtual : Daily

In-Person : 3x per week

Phase Two (7-12 months) :

Virtual : 3x per week

In-Person : 1x per week

Phase Three (12-18 months) :

Virtual : 2x per week

In-Person : Minimum 2x per month

Community Engagement and Outreach

• Leverage credibility in the community to disrupt the cycle of violence
• In coordination with the Street Team Manager, participate in planning and staffing recurring and one-time outreach and community engagement including :
• Regularly scheduled events coordinated with community-based partners, businesses, schools, property managers, and other stakeholders such as :
• Pop-up events in areas of recurring incidents
• Positive presence building (Community BBQs, Resource Provision, Pro-social engagement activities)
• Positive place space supports (e.g. Safe Passages)
• Community healing projects
• In coordination with the Community Safety Manager / Lead and Community Support Team Manager,  facilitate mediation to prevent violence and retaliation between individuals and groups
• Establish relationships by engaging with businesses, young people, residents, and other community members to gain trust and rapport
• Identify and connect with known neighborhood influencers to understand issues or history that may be increasing chances of violence in area
• Identify environmental changes that may be contributing to increased violence- dark areas, boarded up, construction etc. and work with Street Team Lead to identify potential solutions
• Participate in neighborhood clean-ups, graffiti removal, and property damage repair as needed
• Identify young people at-risk of gun violence and proactively connect them to community-based support
• Alongside the Community Support Team, support vigils and funerals to :
• Leverage relationships in community / crowd to help mitigate tensions / escalations
• Provide verbal de-escalation and mediation
• Offer support and raise visibility for community-based public safety

Other

Requirements

Requirements :

A clear criminal background check is required for all positions within our school district or working directly with youth / minors .

While on the job in the community providing services, you will be in uniform (shirts, hoodies, badges, walkie-talkies, etc.)

While on duty, you will be on call for potential incidences of violence including hospital support, vigils, funerals, and community events, including on evenings and weekends.

Ability to walk long distances at a time with up to 30lbs of equipment.

Preferred Experience or Skills :

Experience with de-escalation, mediation, and harm-reduction efforts is required.

Experience and / or expertise in the area of violence prevention and intervention, or trauma-informed support services among high-risk populations is required.

Lived experience of the impact of gun violence

Strong verbal and written communication skills

Ability to safeguard and maintain individual records to keep participant files complete, confidential, and in order.

Basic knowledge for Microsoft 365

Reliable Transportation

Preferred competencies :

Benefits

Requirements

Requirements : A clear criminal background check is required for all positions within our school district or working directly with youth / minors. While on the job in the community providing services, you will be in uniform (shirts, hoodies, badges, walkie-talkies, etc.) While on duty, you will be on call for potential incidences of violence including hospital support, vigils, funerals, and community events, including on evenings and weekends. Ability to walk long distances at a time with up to 30lbs of equipment. Preferred Experience or Skills : Experience with de-escalation, mediation, and harm-reduction efforts is required. Experience and / or expertise in the area of violence prevention and intervention, or trauma-informed support services among high-risk populations is required. Lived experience of the impact of gun violence Strong verbal and written communication skills Ability to safeguard and maintain individual records to keep participant files complete, confidential, and in order. Basic knowledge for Microsoft 365 Reliable Transportation Preferred competencies : Commit to understand deeply and seek to dismantle the systems of oppression impacting communities of color Value the intrinsic worth of young people and their unlimited potential Maintain a restorative justice orientation in relationship to staff, partners and participants Be a self-aware (know your strengths and weaknesses), engaged and adaptable team player Take ownership of projects, be self-motivated, and practice independent problem solving Be flexible about changing priorities and manage competing deadlines