Senior Voice of the Customer Analyst
VirtualVocationsSanta Ana, California, United Statesjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior VoC Analyst - REMOTE.
Key Responsibilities
Partner with various analytics functions to enrich Voice of the Customer (VoC) data
Analyze customer sentiment and feedback to identify trends and opportunities
Manage Medallia data sources and automate data outputs for reporting
Required Qualifications
Bachelor's degree
2+ years of experience in Voice of the Customer analytics or related fields
2+ years of experience with Medallia and at least 1 year with SQL
Proficiency in Tableau (including Tableau Prep) and Excel
Experience with Alteryx is a plus
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Senior Analyst • Santa Ana, California, United States
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