Sales Coordinator
The Sales Coordinator performs support duties to the Sales Department and management team; acts as a liaison between the Sales Department and other areas of the Hotel. Tasks include but are not limited to; telephone communication including answering calls, attending to messages, forwarding calls appropriately, assisting caller in resolving questions / concerns, email correspondence, managing calendar(s), coordinating meetings, filing, inputting, and maintaining data, drafting, and submitting expense reports, accurately preparing written documents such as letters, memos, and any other administrative tasks as requested by the Management Team.
Examples of Duties (includes but is not limited to the following) :
- Maintains all files, correspondence, and records in the department.
- Assists Director of Sales and Sales Manager in all administrative aspects.
- Complete qualifying information sheets as needed and distribute to sales manager.
- Reports data to the STAR report.
- Maintain and update data in Delphi.
- Assist with preparation and execution of hotel site inspections.
- Handles group requests for VIP clients. Ensure that all arrangements are made, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
- Log pertinent account information in files.
- Maintain necessary copies of contracts and correspondence in orderly and accurate manner.
- Perform additional duties and projects as assigned.
Qualifications :
Associate or bachelor's degree in Hotel Management or Business related major, preferred.One (1) to three (3) years related experience and / or training, or equivalent combination of education and experience.Previous experience in administrative role and / or hotels preferred.Ability to work with computers; prefer previous PMS experience, Office 365 experience.Strong organizational skills with attention to detail.Telephone etiquette skills needed.Ability to set-up and maintain filing systems.Ability to work a flexible schedule, including some evenings, weekends, and holidays, according to department needs and business volumes.Ability to seldom travel locally, domestic, and international for purposes of sales calls, meetings and trainings.Always maintains professionalism, demonstrating courtesy and respect to guests and co-workers.Ability to learn and interpret such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to constantly communicate effectively with guests and co-workers with high level of patience, diplomacy, and tact; respond to guest requests.The person in this position needs to regularly stay in a stationary position often move about in the office and occasionally traverse between sales office and other areas of the hotel.Occasionally ascend / descend stairs and step ladders to reach high places, including shelves.Regularly positions self to search and retrieve items under desks, lower shelves.Regularly operates a keyboard, a mouse and other office equipment and tools.Must be able to assess, inspect, observe guests and documents from close and far distance.Must be able to distinguish odors to detect smoke or other foul odors.Occasionally adjusting, lifting, or moving packages and equipment up to 50 pounds.Majority of duties performed indoors. Noise level moderate.Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position.Adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance.Adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.This company is an equal opportunity employer.